Latrice Thomas
Baton Rouge,LA
Summary
Motivated and resourceful Supply Chain Specialist with over 6
years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.
Overview
22
22
years of professional experience
Work History
Supply Chain Manager
Our Lake of Lake Children's Hospital
Baton Rouge, LA
10.2018 - Current
- Performed detailed inspections on outgoing shipments to confirm their accuracy in accordance with invoices, packing lists, and relevant paperwork.
- Ensured accurate documentation of inventory, monitoring stock levels and managing deliveries.
- Maintained adherence to policies and procedures while overseeing supply room operations.
- Maintained responsibility for the management of inventory control system, ensuring accurate tracking of shipments and deliveries.
- Completed proper documentation for all shipped and received orders.
- Developed comprehensive reports to track inventory levels and identify stock shortages.
- Streamlined warehouse operations by restructuring layout, resulting in increased productivity among team members.
- Performed periodic cycle counts to ensure precision of inventory data in the computer system.
Customer Service Representative
Sam's Club
Baton Rouge, LA
02.2012 - 09.2018
- Demonstrated expertise in providing timely resolutions to customer concerns, resulting in improved satisfaction rates.
- Facilitated returns and exchanges while ensuring customer satisfaction by offering support in product selection, ordering procedures, and resolving billing queries.
- Maintained accurate records documenting customer interactions, transactions, and comments.
- Managed administrative tasks such as organizing paperwork, maintaining databases, and creating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained oversight of order status throughout its lifecycle, facilitating prompt delivery of products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers, resolving service and billing issues.
- Displayed proficiency in understanding current promotions, exchange guidelines, payment policies and security practices.
- Effectively managing customer complaints and queries, prioritizing them to ensure prompt problem resolution.
- Managed deposit collection while organizing billing procedures.
- Implemented proactive measures in bill adjustments and refunds, resulting in customer satisfaction with service and billing issues.
- Offered insightful guidance to existing and potential customers on services or products, facilitating informed decision-making.
- Dedicated efforts to constantly improve product knowledge in order to provide exceptional service and achieve sales objectives.
- Effectively mentored colleagues, fostering strong professional relationships and overseeing their progress.
Executive Sales Specialist
Sprint
Baton Rouge, LA
07.2002 - 02.2007
- Formulated and implemented innovative sales initiatives to achieve corporate targets.
- Achieved successful negotiation outcomes by securing advantageous terms with customers on pricing, discounts, and payment plans.
- Successfully communicated product and service benefits to customers for increased sales.
- Established and maintained strong partnerships with key accounts through exceptional customer service and consistent follow-up communication.
- Effectively handled customer concerns, fostering strong relationships with prompt resolutions.
- Implemented digital tools, including social media platforms, to drive lead generation efforts.
- Managed coordination efforts with external vendors to implement product promotions and other relevant activities.
- Generated sales materials, completed transactions, and organized records.
- Increased sustained sales revenue through effective maintenance of a well-stocked and organized sales floor, featuring the latest merchandise.
- Consistently ensured that store displays were in line with the requirements of special events and seasonal merchandising shifts.
- Actively engaged with casual shoppers, informing them about featured products and suggesting appropriate merchandise choices, leading to a [Number]% boost in sales.
Education
High School Diploma -
Istrouma High Scholl
Baton Rouge, LASome College (No Degree) - Business Administration And Management
Baton Rouge Community College
Baton Rouge, LASkills
- Creativity
- Leadership
- Problem solving
- Teamwork
- Supply chain distribution
- Problem-solving aptitude
- Time Management
- Excellent Communication
- Organizational Skills
- Teamwork and Collaboration
- Inventory analysis
- SAP
- Customer Service
- Computer Application
- Bookkeeping & Collection
Timeline
Supply Chain Manager
Our Lake of Lake Children's Hospital
10.2018 - Current
Customer Service Representative
Sam's Club
02.2012 - 09.2018
Executive Sales Specialist
Sprint
07.2002 - 02.2007
High School Diploma -
Istrouma High Scholl
Some College (No Degree) - Business Administration And Management
Baton Rouge Community College
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