Whitney Holloman
Gulfport,USA
Summary
Dedicated Claims Adjuster professional with a history of meeting company goals, driving client satisfaction and retention utilizing consistent and organized practices. Skilled in working under pressure, critical thinking and decision-making ensuring customer success while adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Storage Choice
08.2022 - Current
- Resolve escalated customer issues effectively leading to improved customer satisfaction rates.
- Manage high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Deliver exceptional customer service by addressing inquiries promptly and professionally.
- Assist the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Interview, hire, and train staff associates and equip to comply with company policies and procedures.
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Food Server
Scratch Kitchen
03.2022 - 07.2022
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Handled multiple priorities simultaneously by demonstrating strong multitasking skills while maintaining high standards of service quality.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Assisted in training new servers, sharing best practices for excellent customer service.
Law Office Receptionist
Brady Law Firm & Gillespie Law Firm
04.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.
- Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.
- Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
- Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Store Manager
Candy Shop CBD & Humidor Cigars
09.2018 - 04.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, invoice payments, and stored opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Met important deadlines while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Manager
Cheap Butts
11.2012 - 09.2018
- Utilized exceptional customer service skills to satisfy all needs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Insurance Claims Adjuster Certification - Claim Adjusting
AdjusterPro
Phoenix, AZ10-2024
Certificate of Technical Studies - Dialysis Technician
Blue Cliff College
Gulfport, MS01.2017
GED - undefined
East Central High
Hurley, MS11.2007
Skills
- Licensed claims adjuster in MS, LA, TX, OK, MI, and NM
- State Farm claims adjuster certifications
- Maintain professional client relationships
- Customer service and engagement experience
- Proficient in processing routine payments and invoicing
- Ability to work in a team environment
- Attention to detail and active listening
- Critical thinking and decision-making
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Strategic planning
- Data entry
- Financial management and cash auditing
Certification
- Insurance Claims Adjuster Certification
- Licensed Claims Adjuster in: Mississippi, Louisiana, Texas, Oklahoma, Michigan, and New Mexico
- State Farm Certified
- TWIA Claims Examiner Certified
Timeline
Assistant Store Manager
Storage Choice
08.2022 - Current
Food Server
Scratch Kitchen
03.2022 - 07.2022
Law Office Receptionist
Brady Law Firm & Gillespie Law Firm
04.2021 - 11.2021
Store Manager
Candy Shop CBD & Humidor Cigars
09.2018 - 04.2021
Assistant Store Manager
Cheap Butts
11.2012 - 09.2018
Certificate of Technical Studies - Dialysis Technician
Blue Cliff College
GED - undefined
East Central High
Insurance Claims Adjuster Certification - Claim Adjusting
AdjusterPro
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