Latrice Thompson
Chicago Heights,IL
Summary
Proactive and customer-focused, excelled at Aldi by enhancing customer satisfaction through exceptional service and accurate inventory management. Demonstrated strong leadership at Walgreens, training employees and streamlining operations to reduce discrepancies by 30%. Skilled in money handling and clear communication, consistently fostering positive customer relationships and workplace efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Stocker/Cashier
Aldi
Chicago Heights, IL
06.2022 - 06.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Shift Leader/Cashier
Walgreens
Chicago Heights, IL
02.2016 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Phlebotomy -
Phlebotomy Training Specialist
Palos Heights, IL06.2024
Diploma -
Bloom High School
Chicago Heights, IL05.2009
Skills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Friendly and Personable
- Heavy Lifting
- Loading and unloading
- Customer Assistance
- Supply Restocking
- Clear Communication
- Flexible Schedule
- Money Handling
Certification
- PT - Phlebotomy Technician
Timeline
Stocker/Cashier
Aldi
06.2022 - 06.2023
Shift Leader/Cashier
Walgreens
02.2016 - 06.2022
Phlebotomy -
Phlebotomy Training Specialist
Diploma -
Bloom High School