Latrice Thompson

• Lead zone-based facilities operations for 2.5M SF of LEED Platinum assets, and additional 350K SF of leased space at Amazon HQ2, ensuring safe, efficient, and sustainable building performance.
• Manage $5 million operating and capital annual budgets, including forecasting, accruals, and variance analysis to ensure cost-effective operations.
• Oversee mechanical, electrical, and plumbing (MEP) systems, driving reliability through preventive and reactive maintenance programs.
• Supervise and develop a team of 11 facilities staff, promoting a high-performance culture and enforcing safety and operational standards.
• Serve as primary liaison for building stakeholders, maintaining strong relationships and ensuring high levels of customer satisfaction.
• Partner with work control and dispatch teams to ensure timely execution of work orders, emergency response, and planned maintenance activities.
• Coordinated multiple service lines—maintenance trades, custodial services, waste management, event support—to ensure consistent service delivery.
• Utilize CMMS data and facility metrics to meet client SLA/KPI metrics to drive operational improvements and inform leadership decision-making.
• Coordinated vendor contracts and negotiated service agreements.
• Oversaw vendor contracts, RFPs, and performance to ensure compliance with SLAs and deliver quality service outcomes.
• Implemented OT tracking system and on call schedule to reduce OT expenditures.
• Maintained operational readiness for all event spaces through regular checks and maintenance.
• Collaborate with project managers on capital and deferred maintenance projects, ensuring alignment with building needs and operational priorities.
• Developed and implemented policies to ensure compliance with safety regulations and building codes, enhancing operational integrity.
• Provided guidance on capital expenditure decisions related to facility operations.
• Addressed building emergencies with high-level urgency and developed timely and effective solutions.
• Enforced tenant and vendor compliance with insurance requirements and coordinated claims.

• Oversaw day-to-day operations for 4-building, 1.1M SF campus portfolio, driving consistent service delivery and operational efficiency.
• Coordinated facilities services for maintenance, custodial, utilities, and support operations across departments, enhancing service quality.
• Partnered with project managers to support capital projects, maintenance initiatives, and space planning efforts.
• Built strong relationships with stakeholders, consistently exceeding service expectations and performance metrics.
• Managed budgets, purchase orders, and invoices to maintain financial compliance and optimize cost control measures.
• Led team performance management through coaching, training, and quarterly evaluations.
• Supported emergency response efforts and after-hours operational needs.
• MITRE | McLean, VA
• Coordinated schedules for multiple projects across various departments.
• Managed communications between clients and internal teams effectively.

• Directed facilities operations, maintenance programs, and vendor services for corporate office spaces.
• Led site launches, expansions, and decommissioning projects, ensuring seamless transitions and operational readiness.
• Managed preventive maintenance programs and analyzed system performance to reduce downtime and improve efficiency.
• Oversaw vendor contracts and identified cost-saving opportunities, achieving $15K+ in savings through audits and competitive sourcing.
• Coordinated with internal teams and external partners to align on project timelines, maintenance schedules, and operational priorities.
• Supervised and developed facilities staff, driving accountability and performance through KPI tracking.
• Amazon | Arlington, VA
• Developed and implemented safety protocols to ensure employee well-being.
• Conducted regular inspections to identify maintenance needs and deficiencies.
• Monitored budgets for facility operations to control expenses effectively.
• Planned maintenance activities to align with budget limitations and operational requirements, improving facility readiness.
• Reviewed bids received from contractors before awarding contracts for large-scale projects.
• Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
• Planned upgrades or renovations for existing facilities based on customer feedback or changing needs.
• Tracked inventory levels of supplies used in daily operations.
• Prepared monthly and yearly management reports to present key facility statistics.

• Oversaw daily operations of commercial and retail properties, including tenant relations, vendor management, and building maintenance.
• Facilitated energy management, recycling programs, and LEED compliance initiatives to enhance sustainability efforts.
• Coordinated maintenance projects, service contracts, and vendor performance.
• Handled work order approvals, logistics, and billing for building event space.
• Maintained room calendars and coordinated special on-site events.
• Resolved scheduling conflicts while liaising with meeting organizers to ensure successful events.
• Engaged with outside vendors for maintenance and major repairs, ensuring timely resolutions.
• Washington, DC
• Assisted in managing tenant relations and addressing inquiries promptly.
• Conducted property inspections to ensure regulatory compliance and identify maintenance needs.
• Maintained accurate records of lease agreements and tenant information.
• Collaborated with vendors to oversee service contracts and vendor performance.
• Conducted market research to assess rental trends and pricing strategies.
• Performed regular property inspections to identify necessary repairs and improvements.
• Prepared monthly financial reports for review by the property manager.

Coordinated building event space reservations, billing, catering vendors, and post-event inspections to ensure seamless operations.

• Organized periodic tenant appreciation activities such as barbeques or holiday parties.

• Managed tenant service operations, billing processes, and vendor coordination.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Managed tenant communications through email and phone interactions.
• Managed tenant maintenance requests and scheduled contractor services.
• Scheduled and facilitated tenant meetings and events efficiently.
• Processed rent collection invoices and billing for tenant-related charges in accordance with lease agreements.
• Recovered $5K+ in revenue through audit and correction of tenant billbacks.
• Prepared monthly financial statements detailing expenses related to tenant services.
• Maintained lease, contract, and compliance documentation.
• Liaised between construction manager and tenant during build-out phase of tenant suite
• Washington, DC

• Managed tenant onboarding, access control, and documentation compliance.
• Coordinated tenant communications and promptly addressed inquiries to enhance tenant satisfaction.
• Supported property operations including AR tracking, lease administration, and vendor coordination.
• Oversaw maintenance requests and scheduled service providers effectively.
• Conducted regular property inspections to maintain standards and identify issues.
• Responded quickly to emergency situations involving the property.
• Recognized for strong performance and operational contributions (Employee Award Nominee, 2018).
• Washington, DC