La'Trice Tramel
Vallejo,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Palm View Retreat
2021.04 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
Receptionist
Palm View Retreat
2019.06 - 202.04
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, and providing backup support when necessary.
- Assisted with onboarding new clients and securing paperwork completion.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
- Maintained a well-organized reception area with updated materials, contributing to a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Mental Health Support Worker
Palm View Retreat
2019.06 - Current
- Served as a reliable point of contact for families seeking updates on their loved one's progress or needing additional resources.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Developed and implemented activities to help clients develop social and independent living skills.
- Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
- Built partnerships with community agencies and service providers to remove access gaps.
- Educated clients and families about mental health issues, treatments, and resources.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Educated clients and families about the dangers of substance abuse and addiction.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Monitored client progress and provided feedback to families and treatment team members.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Warehouse Worker
Decton Staffing Agency
2018.05 - 2019.02
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Crew Member
Wendy's Restaurant
2014.08 - 2016.12
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Education
High School Diploma -
Fairfield Adult School
Fairfield, CA06.1996
Skills
- Multitasking and Time Management
- Attendance record management
- Administrative Support
- Filing
- Multi-line phone proficiency
- Program files maintenance
- Inventory Management
- Scheduling and calendar management
- Appointment Coordination
- Goal Development
- Discharge Planning
- ADLs Assistance
- Tracking Client Progress
- Victim Assistance
- Mental Health Support
- Admission Procedures
- Confidential Records Management
- Relationship Issues Management
Certification
- Working with difficult and combative people certificate Training - Relias
- Client Center Care
- Dementia Care: Preventing Catastrophic Reactions
- Preventing and Responding to Elopement
- Protecting Resident Rights in Assisted Living Facilities
- CPR Certification
- Abuse and Neglect of Individuals with I /DD
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You often meet your fate on the road you take to avoid it.
French proverb
Timeline
Administrative Assistant
Palm View Retreat
2021.04 - Current
Receptionist
Palm View Retreat
2019.06 - 202.04
Mental Health Support Worker
Palm View Retreat
2019.06 - Current
Warehouse Worker
Decton Staffing Agency
2018.05 - 2019.02
Crew Member
Wendy's Restaurant
2014.08 - 2016.12
High School Diploma -
Fairfield Adult School
- Working with difficult and combative people certificate Training - Relias
- Client Center Care
- Dementia Care: Preventing Catastrophic Reactions
- Preventing and Responding to Elopement
- Protecting Resident Rights in Assisted Living Facilities
- CPR Certification
- Abuse and Neglect of Individuals with I /DD
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