Summary
Overview
Work History
Education
Skills
Timeline
Generic
Latrice Trepagnier

Latrice Trepagnier

North Las Vegas,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in the food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Tricie's Treats
North Las Vegas, NV
01.2019 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Chef

Elthel's Kitchen
North Las Vegas, Nevada
04.2017 - Current
  • Planned menus, ordered supplies and managed kitchen staff.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.

School Bus Driver

Clark County School District, CCSD
Las Vegas, NV
05.2004 - 12.2024
  • Ensured safety of students by following all traffic laws and regulations.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Performed pre-trip inspections of the bus according to established procedures.

Babysitter

Childhevan
Las Vegas, NV
05.2016 - 11.2018
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.

Education

High School Diploma -

Ed W Clark High School
Las Vegas, NV
06-1993

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Complaint resolution
  • Account updating
  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Scheduling
  • Data Collection
  • Customer Service
  • Account Management
  • Quality Control
  • Order Processing
  • High-energy attitude
  • Problem Resolution
  • Customer Relations
  • Reading Comprehension
  • Administrative Support
  • Order Fulfillment
  • Payment Processing
  • Problem-solving abilities

Timeline

Customer Service Representative

Tricie's Treats
01.2019 - Current

Chef

Elthel's Kitchen
04.2017 - Current

Babysitter

Childhevan
05.2016 - 11.2018

School Bus Driver

Clark County School District, CCSD
05.2004 - 12.2024

High School Diploma -

Ed W Clark High School
Latrice Trepagnier