LATRICE WASHINGTON
Willoughby
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Broker/ Dispatcher
ITENBYTEN TRUCKING COMPANY
04.2023 - Current
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Fraud Prevention Specialist
Discover Card
09.2022 - 02.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Custom Design Builders
04.2013 - 09.2021
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Politely assisted customers via telephone.
- Directed calls to appropriate individuals and departments
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant
- Questions and listening actively to the responses
- Coordinated between billing department and customers to resolve problems
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Monitored database updates and verified for correctness.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data before transcribing.
Service Professional
Red Lobster
10.2014 - 02.2016
- Helped management team run the restaurant smoothly
- Cross-trained existing employees to maximize team agility and performance.
- Handled guests compliments and complaints
- Recruited, trained and supervised staff
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Effectively listened to, understood and clarified guest concerns and issues
- Resolved guest complaints quickly and efficiently.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Human Resources Assistant
Victoria Insurance Group
01.2009 - 09.2013
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Assisted with on-boarding process of 30 new hires.
- Set up orientations and initial training for new employees.
- Helped employees register for benefits programs using online portals.
- Recruited and screened qualified potential employees.
Education
Lorain County Community College
Elyria, OHHigh School Diploma - undefined
Shaw High School
East Cleveland, Ohio1992
Skills
- Exceptional communication skills
- Decision-Making
- Self-Motivated
- Training and Development
- Exceptional time management skills
- Strong conflict resolution skills
- Detail-oriented
- Motivated team player
- Critical thinking abilities
- Office equipment proficiency
Timeline
Broker/ Dispatcher
ITENBYTEN TRUCKING COMPANY
04.2023 - Current
Fraud Prevention Specialist
Discover Card
09.2022 - 02.2023
Service Professional
Red Lobster
10.2014 - 02.2016
Administrative Assistant
Custom Design Builders
04.2013 - 09.2021
Human Resources Assistant
Victoria Insurance Group
01.2009 - 09.2013
Lorain County Community College
High School Diploma - undefined
Shaw High School
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