Latrice Williams
Kinston,NC
Summary
Highly skilled Government, Healthcare and IT Management Specialist with 10+ years of experience in compliance monitoring, workflow optimization, and regulatory compliance across IT, healthcare, and government sectors. Seeking to leverage expertise in project management, business analysis, and risk assessment to deliver impactful results and contribute to organizational success in a growth-oriented role.
Overview
12
12
years of professional experience
Work History
Field Service Analyst / Notary Signing Agent
Independent Contractor
06.2016 - 04.2024
- Coordinated and executed up to twenty-five real estate transaction closings weekly, ensuring adherence to legal and financial documentation standards.
- Streamlined document workflows and ensured quality assurance for over 500 mortgage files, enhancing processing efficiency by 20%.
- Conducted over 50 digital field inspections, generating detailed reports that ensured 100% compliance with client and regulatory standards.
Business Analyst Medicaid IT Systems Administrator
AgreeYa Solutions
05.2022 - 06.2023
- Conducted Medicaid eligibility screenings and managed data input within the Arkansas Integrated Eligibility System (ARIES), reducing backlog by 30% through optimized workflows.
- Provided technical support and performed root cause analysis for Medicaid eligibility issues, utilizing Jira to log, track, and resolve incidents in alignment with ITIL best practices.
- Enhanced HIPAA compliance by 30%, optimized documentation processes, and drove continuous improvement initiatives in healthcare IT operations.
- Remote
Eligibility Caseworker - Contract
Department of Social Service / Mega Staffing
09.2012 - 04.2013
- Reviewed and processed over one hundred Low-Income Energy Assistance Program (LIEAP) and Medicaid applications weekly, ensuring alignment with state eligibility policies and maintaining high data accuracy.
- Spearheaded gap analysis for NC FAST case management system, streamlining workflows and enhancing compliance with government standards, resulting in a 20% efficiency boost.
Education
Master of Public Administration - Government and Policy
Grand Canyon University
Phoenix, AZ08.2013
Bachelor of Science Business Management - Organizational Development
University of Mount Olive
Mount Olive, NC05.2008
Skills
- Agile Foundations
- Jira Project Management
- SQL for Non Programmers
- SAS Programming Essentials
- ITIL v3 Foundation certified
- HIPPA
Timeline
Business Analyst Medicaid IT Systems Administrator
AgreeYa Solutions
05.2022 - 06.2023
Field Service Analyst / Notary Signing Agent
Independent Contractor
06.2016 - 04.2024
Eligibility Caseworker - Contract
Department of Social Service / Mega Staffing
09.2012 - 04.2013
Master of Public Administration - Government and Policy
Grand Canyon University
Bachelor of Science Business Management - Organizational Development
University of Mount Olive