LaTrice Woods
Harbor City,CA
Summary
Team-oriented and methodical Technical Assistant with strong attention to detail and good multitasking skills. Specializing in Customer Service and Data entry providing expert technical and procedural guidance to team to enhance productivity and increase work accuracy. Proficient in Microsoft word, Excel, PowerPoint, Outlook and IDX. Experienced Technical Assistant successful handling problems and determining optimal solutions. Good documentation and reporting skills with solid understanding of customer, team and vendor relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Technical Assistant
California ISO
02.2023 - 06.2023
- Gathered, organized and distributed technical documentation.
- Answered and managed 100 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Claims Audit Agent
Corestaff
10.2022 - 01.2023
- Analyzing claim information for discrepancies and missing information
- Reviewing and resolving issues
- Review wage and income information, benefit payments, determining if payments were made appropriately
- Knowledge of using different programs to perform job accurately (AWS, CUBS, OTECH, EXCEL
- Sharepoint )
- Call 20 Employers for verification
Case Manager
La Businesses Personnel
09.2021 - 06.2023
- Process 100 California Rent Relief applications, verify documents , process appeals , make calculations, data entry, inputting info on Excel sheet, checking tenants jurisdiction for qualifications for program, customer service calling tenants and landlords, resolving issues
- Work Back office system processing
- Appeals, creating Smart sheets
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Early Education Center Aide
Los Angeles Unified School District
02.2018 - 12.2022
- Assist in supervision and implementation of development instructional activities for preschool children.
- Enhanced children's learning experience by incorporating engaging activities and age-appropriate materials in daily routines.
- Supported development of social skills among children through structured playtime and group activities.
- Assisted in preparing educational materials, ensuring all resources were readily available for smooth lesson execution.
- Promoted healthy habits among students by teaching proper hygiene practices and encouraging physical activity during recess periods.
- Helped children develop motor skills in preparation for preschool and kindergarten.
BUSINESS ANALYST
Healthcare Partners
03.2013 - 07.2016
- Benefits team in Managed Care Applications group of HCP IT who supports Claims, Eligibility, Business Office, Contracting, Referrals department with duties including:
- Retrieval of Health Plan Eligibility and benefit information for members in order to be able to build benefit plans in GE/IDX system
- Health plans familiar with include Aetna, Blue Shield, Cigna, United Healthcare (Pacific Care, Secure Horizon), SCAN, LA Care, Anthem Blue Cross
- Navigate Health Plan website and create and 60 build plan codes per HCP specifications
- Plan benefits are essential segment of claims and invoice processing to perform under time pressure and with impeccable accuracy
- Knowledge of navigating IDX system, Excel spreadsheets, Microsoft Word, Adobe PDF files, Microsoft Outlook
- Uses, protects, and discloses HCP patients PHI only in accordance with HIPPA standards
- Perform additional duties as assigned
Independent Travel Agent
Inteletravel
08.2022 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Increased repeat business by building strong relationships with clients through excellent customer service.
- Collaborated with suppliers to negotiate exclusive deals, offering clients unique travel experiences at competitive prices.
Education
LVN -
Homestead Schools
Torrance, CACertificate in Phlebotomy -
Certificate in Pharmacy Technician -
Southern California Regional Occupational Center, Occupational Center
Torrance, CASkills
- Microsoft Office (1 year)
- Microsoft Excel (1 year)
- Business analysis
- Medical office experience (4 years)
- Medical scheduling (2 years)
- Hospital experience
- Computer skills
- Medical terminology
- EMR systems
- Pharmacy technician experience
- Medical records
- Medical receptionist
- IDX, MS Word, Excel, PowerPoint, Outlook Typing Speed: 35 wpm
Timeline
Technical Assistant
California ISO
02.2023 - 06.2023
Claims Audit Agent
Corestaff
10.2022 - 01.2023
Independent Travel Agent
Inteletravel
08.2022 - Current
Case Manager
La Businesses Personnel
09.2021 - 06.2023
Early Education Center Aide
Los Angeles Unified School District
02.2018 - 12.2022
BUSINESS ANALYST
Healthcare Partners
03.2013 - 07.2016
LVN -
Homestead Schools
Certificate in Phlebotomy -
Certificate in Pharmacy Technician -
Southern California Regional Occupational Center, Occupational Center
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