Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Latrice Woolfolk

Summary

Considerate, efficient, committed, potential candidate who will follow orders as well as carefully complete, all tasks promptly. In addition, punctual, trustworthy plus adaptable in any diverse work-site. However, affirming the ability to work with or without supervision.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Security Guard

Allied Universal
10.2015 - Current
  • Maintained personal appearance and well-groomed uniform
  • Monitored, greeted, and directed incoming and outgoing traffic of entire building
  • Denied entrance to individuals who didn't have proper identification or authorization
  • Documented daily observations or incidents in the DAR

Bakery & Deli Customer Service Representative

Foods Co
06.2012 - 09.2015
  • 100% reliable customer satisfaction and accumulated high revenue.
  • Ensured the freshness of all food products & discarded outdated products.
  • Prepared, cooked and distributed food.
  • Kept department tidy and sanitary.

Customer Service Representative

AT&T
01.2010 - 07.2012
  • Effectively managed a high-volume of incoming calls.
  • Determined customer needs by asking relevant questions in order to offer the best packages and promotions.
  • Resolved all customer requests or demands in a professional manner.

Cashier

ARCO/AMPM
02.2007 - 12.2009
  • Facilitated and processed all gas transactions and other convenient store purchases.
  • Executed store policies and procedures and verified customers CC, DL & ID for all alcohol & tobacco purchases.
  • Kept store shelves well-stocked.

Education

Associate of Arts - Liberal Arts: Social & Behavioral Science

Contra Costa College
San Pablo, CA
2015

Associate of Arts - Sociology

Contra Costa College
San Pablo, CA
2015

Skills

  • Supportive
  • Excellent Penmanship
  • Versatility in Security Roles
  • Proactive
  • Cashier
  • Logistics
  • Conflict Resolution
  • Verbalizing Detailed Occurrences
  • Dissuading Trespassers
  • Handcuffing
  • Customer Service Representative
  • Team-Orientated

Certification

  • Guard Card Licensed Permit
  • BSIS's Certified Course in Firearms (9mm) & Baton Training & Permit
  • CEW Taser X26C, Chemical Agents & O.C/Pepper Spray Training Course & Certificates of Completion
  • Infant, Child, Adult, First-Aid & CPR/AED

Reference

  • Glenn Bell, Oakland PIC, (510)768-4448
  • Mady Willie, Alameda County Sheriff's Office, (510)225-5946
  • Max Brown, College of San Mateo, (707)761-3223

Timeline

Security Guard

Allied Universal
10.2015 - Current

Bakery & Deli Customer Service Representative

Foods Co
06.2012 - 09.2015

Customer Service Representative

AT&T
01.2010 - 07.2012

Cashier

ARCO/AMPM
02.2007 - 12.2009

Associate of Arts - Liberal Arts: Social & Behavioral Science

Contra Costa College

Associate of Arts - Sociology

Contra Costa College
Latrice Woolfolk