Latrice Woolfolk
Summary
Considerate, efficient, committed, potential candidate who will follow orders as well as carefully complete, all tasks promptly. In addition, punctual, trustworthy plus adaptable in any diverse work-site. However, affirming the ability to work with or without supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal
10.2015 - Current
- Maintained personal appearance and well-groomed uniform
- Monitored, greeted, and directed incoming and outgoing traffic of entire building
- Denied entrance to individuals who didn't have proper identification or authorization
- Documented daily observations or incidents in the DAR
Bakery & Deli Customer Service Representative
Foods Co
06.2012 - 09.2015
- 100% reliable customer satisfaction and accumulated high revenue.
- Ensured the freshness of all food products & discarded outdated products.
- Prepared, cooked and distributed food.
- Kept department tidy and sanitary.
Customer Service Representative
AT&T
01.2010 - 07.2012
- Effectively managed a high-volume of incoming calls.
- Determined customer needs by asking relevant questions in order to offer the best packages and promotions.
- Resolved all customer requests or demands in a professional manner.
Cashier
ARCO/AMPM
02.2007 - 12.2009
- Facilitated and processed all gas transactions and other convenient store purchases.
- Executed store policies and procedures and verified customers CC, DL & ID for all alcohol & tobacco purchases.
- Kept store shelves well-stocked.
Education
Associate of Arts - Liberal Arts: Social & Behavioral Science
Contra Costa College
San Pablo, CA2015
Associate of Arts - Sociology
Contra Costa College
San Pablo, CA2015
Skills
- Supportive
- Excellent Penmanship
- Versatility in Security Roles
- Proactive
- Cashier
- Logistics
- Conflict Resolution
- Verbalizing Detailed Occurrences
- Dissuading Trespassers
- Handcuffing
- Customer Service Representative
- Team-Orientated
Certification
- Guard Card Licensed Permit
- BSIS's Certified Course in Firearms (9mm) & Baton Training & Permit
- CEW Taser X26C, Chemical Agents & O.C/Pepper Spray Training Course & Certificates of Completion
- Infant, Child, Adult, First-Aid & CPR/AED
Reference
- Glenn Bell, Oakland PIC, (510)768-4448
- Mady Willie, Alameda County Sheriff's Office, (510)225-5946
- Max Brown, College of San Mateo, (707)761-3223
Timeline
Security Guard
Allied Universal
10.2015 - Current
Bakery & Deli Customer Service Representative
Foods Co
06.2012 - 09.2015
Customer Service Representative
AT&T
01.2010 - 07.2012
Cashier
ARCO/AMPM
02.2007 - 12.2009
Associate of Arts - Liberal Arts: Social & Behavioral Science
Contra Costa College
Associate of Arts - Sociology
Contra Costa College