Open To Work
LATRICE S. LESTER
Dallas,TX
Work Preference
Summary
Facilitated cross-departmental communication and documentation to foster a culture of compliance and quality while interpreting complex regulations for adherence to federal and state guidelines.
Overview
20
20
years of professional experience
20
20
Loan Management
20
20
Higher Education
Work History
Quality Assurance Specialist I
Spartan College of Aeronautics
04.2023 - 10.2025
- Develop and implement quality assurance protocols of enhanced procedures to strengthen overall compliance.
- Document quality issues, track results, compose and disseminate compliance memos and reports. To provide guidance and understanding to relevant staff, management and administrators
- Perform regular audits of processes, systems, and documentation to identify areas for improvement
- Maintain loan origination, cash flow and approve Federal and Alternative/Private funding
- Provide training, support and interpretation to staff on quality assurance standards, data privacy, security standards, federal and state and regulations
Securities Operations Associate|Payments Specialist
Fis Global|BMO Harris Banking
06.2022 - 04.2023
- Analyze and interpret a wide variety of transactions, analyzing impact to clients and risk to company
- Process a variety of securities and cash related transactions with minimal assistance
- Identify, research and resolve problems, and take necessary actions to balance differences within Trust Support Services Systems and Accounts
- Contact and assist clients with questions and issues as necessary
- Review and verify data inputs and outputs for quality assurance
Brillient Corporation (Contract)
07.2020 - 06.2022
- Review and verify data inputs and outputs
- Research special items and complete additional projects as needed/necessary
- Retrieve and utilize information from trust systems and other data sources.
- Process mutual fund proceeds within established department standards
- Review tax, payroll and profit and loss documentation.
- Communicate with applicants regarding outstanding documents.
- Ensure that documents are complete prior to sending for final review.
Senior Financial Services Officer (Promotion)
Ogle School|Financial Services Officer/Veteran and Military Affairs Coordinator
07.2016 - 07.2020
- Collected documentation and assisted with completion of documents to determine eligibility for Federal, Alternative and Private funding
- Processed requests for rate reduction on federal and private student loans under SCRA.
- Monitors students enrollment status and academic progress to determine eligibility of funding and enrollment
- Provide training, support and interpretation to staff on quality assurance standards, federal and state regulations
- Loan Management and Processing according to Federal regulations
Education
High School Graduate -
Northeast LPSMM High School
Kansas City, MOWalden University
Minneapolis, MNConcorde Career College
Kansas City, MOLindenwood University
Saint Charles, MOSkills
Microsoft Office Applications
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Decision-making
- Team collaboration
- Customer service
- Data analysis
Problem-solving skills
Analytical thinking
Quality assurance
Detail-oriented
Team collaboration
Quality improvements
Risk management
Internal audits
Customer service
Affiliations
National Notary Association- Alpha Beta Kappa National Honor Society-Notary Loan Signing Agent
Timeline
Quality Assurance Specialist I
Spartan College of Aeronautics
04.2023 - 10.2025
Securities Operations Associate|Payments Specialist
Fis Global|BMO Harris Banking
06.2022 - 04.2023
Brillient Corporation (Contract)
07.2020 - 06.2022
Senior Financial Services Officer (Promotion)
Ogle School|Financial Services Officer/Veteran and Military Affairs Coordinator
07.2016 - 07.2020
High School Graduate -
Northeast LPSMM High School
Walden University
Concorde Career College
Lindenwood University