LATRICIA ALLEN
HomeNurse Inc.
Lavonia,GA
9
years of professional experience
Dedicated Instructional Aide and customer service professional with experience supporting students, assisting educators, managing customer relations, and providing compassionate care. Strong communication, organization, and problem-solving skills with a commitment to helping others succeed in educational and professional environments.
Work History
Instructional Aide
- - Supported instructors and students in classroom activities and educational programs, enhancing overall learning environment.
- - Assisted with lesson preparation and student engagement, facilitating smoother classroom operations.
- - Provided individualized support to help students meet learning objectives, fostering academic growth.
Senior Caregiver
2 Years 4 Months- - Supported clients in daily living activities and managed medication to promote independence and well-being.
- - Coordinated with medical staff to ensure quality care and uphold safety standards.
- Administered daily medication and health monitoring for clients, ensuring adherence to care plans.
- Provided support to clients with daily living activities, enhancing comfort and promoting independence.
- Developed personalized care plans in collaboration with healthcare professionals, addressing individual needs.
Customer Service Manager
3 Years 5 Months- - Oversaw customer service operations, resolving escalated concerns to enhance customer experience.
- - Recruited, trained, and supervised employees, contributing to increased customer satisfaction.
- Developed training programs for new customer service representatives, enhancing onboarding efficiency.
- Implemented customer satisfaction surveys, analyzing feedback to improve service delivery.
- Streamlined communication processes between departments, reducing response times for customer inquiries.
Reconciliation Clerk
4 Years 9 Months- - Executed account reconciliations and payment processing, ensuring accurate financial reporting.
- - Executed various administrative tasks in office environment.
- Reconciled daily financial transactions to ensure accuracy and compliance with company policies.
- Assisted in preparing monthly reconciliation reports for management review and decision-making.
- Utilized accounting software to monitor discrepancies and resolve issues efficiently.
Education
GED
Skills
Student assistance
Classroom support
Client relations
Data Entry
Microsoft Excel
Office administration
Student Assessment
Classroom Management
Team Leadership
Communication
Record Keeping
Lesson Planning
Timeline
Senior Caregiver
HomeNurse Inc.
05.2024 - CurrentRead More
Customer Service Manager
Hibbett Sports
12.2020 - 05.2024Read More
Reconciliation Clerk
Ollie's
01.2018 - 10.2022Read More
Instructional Aide
Athens Technical College
CurrentRead More
Athens Technical College Adult Learning Center
GED
Read More