LA TRICIA AUSTIN-DOWNER
Reno,NV
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Business Consultant - Efficiency Consultant
Banky Printing & Signs
- Data Digitization
- Document Management
- Notary Public.
Wrap Up Administrator - Construction Insurance Administration
DBH Resource
- Responsible for Managing Several OCIP And CCIP Wrap-Up Programs
- Provided Administrative Support to An Assigned Group of Wrap-Up Accounts
- Initiated Renewal Process for Existing Clients
- Created Customer Training Materials
- Developed Customer Satisfaction Evaluation Forms
- Produced Departmental Status Reports.
Mortgage Audit Loan Processor
QC-MAC (Quality Control Management Assurance Corp)
- Performed quality control reviews for residential loan applications and documentation (Purchase, Refinance, Reverse Mortgage, and IRRL)
- Proof-read and verified application data for completeness, accuracy and compliance with various federal and state law regulations including industry specifications (Conventional, FHA, VA, and Reverse Mortgage)
- Verified loan amounts, assets, liabilities, and employment including
- Documented discrepancies in titles or surveys
- Verified loan representative, correspondent, and appraiser licensing.
Administrative Assistant
NORTHROP GRUMMAN CORPORATION
- Administrator for the management and staff activities of the Aviation Division performing moderately complex office duties in a complex environment coordinating and executing projects and special assignments
- Produced senior level reports, presentations, departmental forms, and other pertinent documents including dissemination of information to company personnel at all organizational levels.
Sr. Administrative Assistant
NORTHROP GRUMMAN CORPORATION
- Coordinated and performed special projects and assignments while acting as administrator and telecommunications liaison for the department.
Life Coach
NOFEAR COACHING
03.2010 - Current
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Facilitated group sessions and learning discussions to further objectives.
- Provide practical techniques for controlling behavior and emotions
- Partner with clients to create action plans focused on achieving their stated goals
- Assess clients' progress toward goal achievement
- Motivate clients to make consistent and long-term progress
- Communicate with clients to gain an accurate understanding of their vision and objectives
- Examine how habits, both good and bad, have affected the current circumstances
- Determine a client's areas of strength and weakness and aid in their development
- Provide clients with advice regarding the development of new business plans and strategies
- Support clients in utilizing their personal strengths to benefit their business
- Ensure that clients are held accountable and motivated.
Executive Program Manager - Corporate Responsibility
THE PASSKEY GROUP
01.2011 - 01.2012
- Managed the planning and implementation of all corporate-responsibility initiatives including mentor programs and internships
- Provided leadership and oversight for the operating performance of 15 work study programs in Washington, DC, Maryland, and Virginia, providing work-study opportunities for more than 50 at-risk youth
- Created Job Skills Training Program (Typing, Basic Computer Skills, Microsoft Office, Interview Preparation)
- Met with client leadership regularly to discuss project direction, overall health, costs, risks, and developing initiatives
- Developed key performance indicators (KPIs) to track the execution of all efforts and ensure that performance and financial management obligations were met
- Managed and scheduled all personnel training, and built staff development plans that promoted increased responsibility and growth
- Collaborated with client management to deliver assigned programs, conduct communication sessions between the company and customer program leadership to evaluate current needs & ensure timely project delivery
- Developed project timelines, identified, and mitigated risks in each project/program, analyzed existing processes and researched current methodologies to enhance efficiency and effectiveness
- Responsible for the program Profit and Loss and increased the company's revenue by 10% within 21 months
- Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency, and customer satisfaction.
Principal Consultant/Owner
EVERYTHINGBUSINESS ADMINISTRATIVE SERVICES & CONSULTING
01.2005 - 01.2007
- Efficiency Consultation services offered in Project Management, Customer Support Training, Billing Dispute Resolution, Order Processing, Survey Creation, Business Administration, Notary Public and Document Management Services.
Sr. Administrative Assistant
NORTHROP GRUMMAN CORPORATION
01.2001 - 01.2005
- Provided administrative support for Program Management and IT staff (approximately 80)
- Served as coordinator and provided oversight of the department International Traffic in Arms Regulations (ITAR) compliance process
- Coordinated and facilitated weekly status meetings along with quarterly and biannual informational sessions.
Taxation Executive Assistant
HERBALIFE NUTRITION
01.2000 - 01.2001
- Provided administrative support to the Vice President of International Taxation, the Director of Domestic Taxation, and the Director of Distributor Taxation
- Managed daily calendars for the VP and Directors for meetings, appointments
- Prepare, edit, and organize all internal correspondences
- Proofread all taxation information materials prior to distribution
- Coordinated domestic and international travel arrangements including accommodations, transportation, and other necessary and related provisions
- Prepared expense reports
- Served as liaison between the department and various corporate staff, distributors, customers, applicants, vendors, etc.
Education
Certification - Computer Science
Los Angeles City College
Los Angeles, CA05.2003
Associate of Arts - Business Administration
El Dorado College
West Covina, CA06.1994
Skills
- Administrative Support
- Office Management
- Operations Management
- Maintains Confidentiality
- Information Confidentiality
- Travel Coordination
- Spreadsheet Creation
- Word Processing
Timeline
Executive Program Manager - Corporate Responsibility
THE PASSKEY GROUP
01.2011 - 01.2012
Life Coach
NOFEAR COACHING
03.2010 - Current
Principal Consultant/Owner
EVERYTHINGBUSINESS ADMINISTRATIVE SERVICES & CONSULTING
01.2005 - 01.2007
Sr. Administrative Assistant
NORTHROP GRUMMAN CORPORATION
01.2001 - 01.2005
Taxation Executive Assistant
HERBALIFE NUTRITION
01.2000 - 01.2001
Business Consultant - Efficiency Consultant
Banky Printing & Signs
Wrap Up Administrator - Construction Insurance Administration
DBH Resource
Mortgage Audit Loan Processor
QC-MAC (Quality Control Management Assurance Corp)
Administrative Assistant
NORTHROP GRUMMAN CORPORATION
Sr. Administrative Assistant
NORTHROP GRUMMAN CORPORATION
Certification - Computer Science
Los Angeles City College
Associate of Arts - Business Administration
El Dorado College
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