LaTricia Bailey

• Served as the primary point of contact for clients, answering phones, responding to emails, and greeting visitors professionally and compassionately.
• Managed client files and records, ensuring that they were accurate, up to date, and maintained with strict confidentiality and compliance with HIPAA requirements.
• Performed general office duties, including typing, filing, and faxing.
• Coordinate with other administrative and program staff to ensure smooth office operations
• Assisted in client eligibility determination by collecting and reviewing required documentation, including proof of HIV diagnosis, residency, and income level.
• Provide support for client enrollment, research, and recertification processes.
• Documented all client interactions and services provided within the designated program database, such as CAREWare.
• Assist in compiling and maintaining program data for monthly, quarterly, and annual reports to grant-making agencies like HRSA.
• Generated program reports as needed using database software.
• Serve as liaison between the ADAP program and other health and social service agencies.
• Established and maintained appropriate working relationships with community partners and agencies.
• Supported program management by gathering information for program evaluation.
• Collaborated with team members to streamline workflows and improve service delivery.
• Assured compliance with organizational policies and procedures in all administrative functions.
• Provided administrative support for grant applications and funding proposals, ensuring timely submissions.

• Managed vendor communications to ensure timely resolution of issues and inquiries, fostering positive relationships.
• Tracked vendor applications and agreements, ensuring compliance with state and federal regulations.
• Coordinated vendor outreach initiatives to enhance program visibility and engagement among diverse stakeholders.
• Maintained accurate and updated vendor records in SharePoint, facilitating efficient access to information for key staff.
• Assisted in the analysis of vendor performance data to drive improvements in service delivery and program outcomes.
• Conducted regular compliance monitoring of vendors to ensure adherence to WIC program standards and requirements.
• Facilitated training sessions for vendors, enhancing understanding of program policies and operational procedures.
• Collaborated with internal teams to streamline processes related to vendor onboarding and management.
• Participants and Vendors Complaints- review email, address complaints, investigate complaints, follow up on complaints
• Documented all vendor interactions and resolutions, maintaining a comprehensive log for future reference and accountability.
• Reviewed and addressed participant and vendor complaints, conducting investigations and follow-ups to ensure resolution.
• Updated WIC vendor information across various platforms, including the WIC Shopper app, to enhance accessibility for users.
• Analyzed feedback from vendors and participants to inform process improvements and program development efforts.
• Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
• Worked alongside other professionals to outline and implement program plans and objectives.
• Maintained regular communication between departments via email and phone calls to coordinate program logistics.

• Coordinated patient scheduling and follow-up appointments, ensuring seamless service delivery.
• Managed insurance verifications for patients, ensuring timely processing and compliance with regulations.
• Maintained and updated electronic health records, ensuring confidentiality and accuracy of patient information.
• Conducted outreach to patients for appointment reminders and follow-up communications.
• Assisted in the development of patient care plans by gathering necessary documentation and information.
• Implemented efficient data entry processes to improve accuracy and reduce processing times.
• Maintained organized filing systems for patient records, ensuring easy access and retrieval.

• Greeted and assisted customers, ensuring a welcoming and positive environment.
• Managed customer inquiries through phone and email, providing prompt and informative responses.
• Documented customer interactions in CRM systems, maintaining accurate records for future reference (appointments, follow-up, E-Verify, collections, co-pays)
• Collaborated with team members to address complex customer issues, enhancing overall service quality (school-age students, shot records, urgent injuries, X-rays, etc.)
• Provided product information and recommendations based on customer needs and preferences.
• Trained new employees on customer service protocols and best practices.
• Resolved service-related issues and complaints efficiently, ensuring customer satisfaction.
• Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating the company website, improving overall user experience.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing, and support policies and procedures.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Identified and resolved discrepancies and errors in customer accounts.

• Prepared and maintained detailed reports on program outcomes, contributing to data-driven decision-making.
• Provided administrative support for program initiatives, including scheduling meetings and preparing necessary materials.
• Responded to client inquiries with professionalism, providing information about services and program eligibility.
• Developed and maintained departmental program files and record-keeping system
• Completed various forms related to office activities as required
• Ensured activities continued in the absence of the administrative superior
• Performed related or similar duties as required or assigned
• Property Manager for technical support via the office

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• Reviewed applications for rural health grants, ensuring compliance with regulations and eligibility criteria.
• Assigned and coordinated staff efforts in the review process for grant applications to enhance efficiency.
• Maintained detailed program files and records for accurate tracking and reporting of grant activities.
• Maintained program files and records
• Communicated grant policies and procedures to stakeholders, ensuring clear understanding and compliance.
• Used analytical abilities to resolve problems and issues as they arise
• Prepared, reviewed, and processed various requests and requisitions
• Completed various forms related to office activities|Responsible for the upkeep of data on the score sheet and within Smartsheet
• Utilized analytical skills to identify and resolve issues related to grant applications and program execution.
• Conducted outreach to potential grant applicants, promoting program awareness and encouraging participation.
• Collaborated with team members to assess program effectiveness and identify areas for improvement.
• Developed and maintained reporting systems to track grant outcomes and program impact.
• Responded to stakeholder inquiries regarding grant processes, providing timely and accurate information.
• Analyzed feedback from program participants to inform future grant initiatives and service delivery improvements.
• Monitored compliance with federal and state regulations in all aspects of grant management and reporting.
• Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
• Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
• Established a robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements.
• Maintained regular communication between departments via email and phone calls to coordinate program logistics.
• Responsible for drafting letters
• Completed routing applications through Q-Pulse
• Drafted correspondence and documentation in support of grant-related communications.
• Prepared necessary materials for sub-grants, face sheets, and scopes of work for grant initiatives.
• Spearheaded the creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Reviewed applications for rural health grants, ensuring compliance with state and federal guidelines.

• Reviewed the work of office staff for quality and accuracy
• Managed office supplies inventory, conducting regular audits to maintain optimal stock levels and coordinating reordering as necessary.
• Coordinated meeting logistics, including scheduling, preparing agendas, and ensuring all necessary materials were available.
• Prepared and formatted documents for internal and external communications, ensuring clarity and professionalism.
• Provided comprehensive scheduling support, managing calendars for senior staff and prioritizing appointments effectively.
• Maintained organized filing systems in hard copy, ensuring easy retrieval of documents and compliance with regulations.
• Trained new administrative staff on office procedures and software applications to ensure efficient onboarding.
• Performed general clerical duties, including data entry, photocopying, and mailing, contributing to smooth office operations.
• Monitored and responded to emails, prioritizing urgent requests and escalating issues when necessary for timely resolution.
• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Planned and coordinated different activities for my patient
• Provided companionship and emotional support to clients, fostering a trusting and comfortable environment.
• Assisted clients with meal preparation, ensuring dietary needs and preferences were met.
• Helped clients with mobility challenges by offering physical support and encouragement during daily activities.
• Maintained a clean, safe, and well-organized patient environment.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Communicated effectively with family members and healthcare professionals regarding client needs and updates.

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• Scheduled Appointments, performed surgical procedures, and performed clerical duties.
• Obtained patients' charts and information according to hospital regulations and filing system
• Data entry in the Main Frame
• Ordered supplies and nourishment for patients daily using the Main Frame
• Assisted in patient preparation for surgery

• Coordinated daily office operations to ensure a smooth workflow and efficient service delivery.
• Managed patient scheduling and follow-up appointments, optimizing staff time and resources.
• Resolved client inquiries and concerns with empathy, ensuring a positive experience for the patient and the family.
• Facilitated communication between caregivers and healthcare providers to ensure continuity of care.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

• Supervised and managed properties (staff of five)
• Managed day-to-day operations of the apartment complex, ensuring a well-maintained and welcoming environment for residents.
• Coordinated with maintenance staff to address repair requests, ensuring timely resolution and high tenant satisfaction.
• Implemented effective marketing strategies to attract potential tenants and reduce vacancy rates.
• Conducted thorough tenant screenings to evaluate applications, ensuring quality resident selection.
• Oversaw rent collection processes, ensuring timely payments and maintaining accurate financial records.
• Facilitated tenant orientation sessions to familiarize new residents with property policies and amenities.
• Prepared and maintained accurate records of property expenses and budgets to support financial planning.
• Managed vendor relationships to secure services for landscaping, maintenance, and repairs, ensuring quality and cost-effectiveness.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Completed all move-ins
• Decorated and showcased model units
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Performed all needed clerical duties
• Managed all monthly reports and deadlines

• Supervised and managed properties (staff of four)
• Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
• Supported the leasing process by preparing and presenting available units to prospective tenants.
• Assisted in coordinating property maintenance requests, ensuring timely resolution of tenant issues.
• Maintained organized records of lease agreements, ensuring compliance with all legal requirements.
• Conducted regular property inspections to uphold safety standards and identify maintenance needs.
• Facilitated resident events to promote community engagement and enhance tenant satisfaction.
• Processed rental applications, verifying tenant information and conducting background checks.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained accurate records of property maintenance and repair history for future reference.
• Assisted with tenant lease renewals, negotiating terms and ensuring compliance with regulations.
• Followed up on delinquent tenants and coordinated collection procedures.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Showed apartments to potential tenants and answered questions regarding community.

• Performed general customer service for customers
• Oversaw cashiers and their interactions with customers
• Assist cashiers and customers with matters at hand
• Restocked returned merchandise
• Trained cashiers
• Amended the cash drawer, made deposits, rendered change, and cashed out employees' checks
• Assured that every station was restored and cleaned before departing shifts
• Managed daily operations of the customer service team, ensuring adherence to company policies and procedures.
• Developed and implemented customer service strategies to enhance team performance and customer engagement.
• Monitored customer interactions, providing constructive feedback to team members to improve service quality.
• Resolved customer inquiries and complaints by employing effective conflict-resolution techniques.
• Trained new customer service representatives on best practices, company policies, and customer engagement strategies.
• Maintained accurate records of customer interactions and team performance for reporting purposes.
• Coached team members on effective communication skills to foster positive customer relationships.
• Implemented initiatives to recognize and reward outstanding customer service within the team.
• Ensured compliance with all relevant regulations and company standards during customer interactions.
• Established strong relationships with clients, promoting trust and loyalty in our brand.
• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Championed company values by modeling exceptional customer service skills both internally and externally.
• Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
• Implemented company policies and procedures for professional, cohesive customer care.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.