Latricia Burgess
Customer Service, Catering,Food Service
Washington,DC
Summary
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in time management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Overview
10
10
years of professional experience
25
25
years of post-secondary education
Work History
Catering Lead
Panera Bread
Arlington, VA
08.2021 - 01.2022
- Received and processed stock into inventory management system.
- Introduced mentoring program and effectively managed employee mistakes to decrease overall waste 65%.
- Monitored food preparation, production and plating for quality control.
- Adhered to social distancing protocols and wore mask or face shield.
Catering Supervisor
Compass Group Flik
Arlington, VA
09.2016 - 07.2021
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Cashier,Wine Steward
Safeway Foods
Washington, DC
02.2012 - 07.2016
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD 09.1997 - 06.2022
Skills
Leadership
Self-Motivated
Inventory controls
Teamwork and Collaboration
Active Listening
Staff Management
Timeline
Catering Lead
Panera Bread
08.2021 - 01.2022
Catering Supervisor
Compass Group Flik
09.2016 - 07.2021
Cashier,Wine Steward
Safeway Foods
02.2012 - 07.2016
High School Diploma -
Frederick Douglass High School
09.1997 - 06.2022