Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Latricia Cooper

Indianapolis,IN

Summary

Hard working, friendly, and enthusiastic worker with experience in customer service and cash handling. Able to learn new tasks quickly. Also, proficient in growing key customer relationships. Always keep a friendly professional attitude in any work situation. Motivated leader with strong organizational and prioritization abilities.

Overview

11
11
years of professional experience

Work History

Transportation Driver

Uber And Lyft
Indianapolis/ Chicago, IN/ IL
11.2016 - 05.2022
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Daycare Assistant

Essential Concepts
Park Forest, IL
04.2016 - 02.2018
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Promoted learning and social development through structured and unstructured playtime.

Customer Service Representative

PLS Loan Store
Chicago Heights, IL
08.2008 - 07.2012
  • Use computers to create, maintain, and enter information into databases for various applications and contracts. .
  • Disburse/Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers (both over the phone and in person) paying attention to special needs or wants.
  • Recommended and sold financial products to not only current customers, but also potential ones through my marketing strategies to help generate sales and customer growth.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Cross-trained and provided back up for customer service managers

Education

Certificate - Dental Assisting

Springboard Dental Institute
Oak Forest, IL
09.2018

No Degree - Speech Pathology

Prairie State College
Chicago Heights, IL

High School Equivalency Diploma -

Illinios Community College
Park Forest, IL
09.2010

Skills

  • Excellent Communication
  • Basic ASL
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Attention to Detail
  • Active Listening
  • Data Entry
  • Sales and Marketing
  • Organization and Time Management
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Interpersonal Communication

Languages

American sign language
Limited Working

Timeline

Transportation Driver

Uber And Lyft
11.2016 - 05.2022

Daycare Assistant

Essential Concepts
04.2016 - 02.2018

Customer Service Representative

PLS Loan Store
08.2008 - 07.2012

Certificate - Dental Assisting

Springboard Dental Institute

No Degree - Speech Pathology

Prairie State College

High School Equivalency Diploma -

Illinios Community College

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Latricia Cooper