Latricia Henderson
Fort Worth,TX
Summary
Dynamic professional with a proven track record in customer service and sales, honed over years at leading companies including Chewy. Excelled in enhancing customer satisfaction and driving sales growth, leveraging skills in Microsoft Excel and effective leadership. Demonstrated ability to exceed targets and contribute to team success through innovative problem-solving and a focus on achieving results.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Chewy
Dallas
08.2021 - 02.2024
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed.
Customer Service Representative
American Specialty Health
Fort Worth
12.2019 - 05.2021
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling.
Lead Sales Associate
Walmart
Haslet
10.2016 - 02.2018
- Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance
- Assisting with the selling of our store's products and services and assisting to maximize sales
- Stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties
- Providing sales staff with constructive feedback and assisting staff to solve customers' problems
- Maintaining inventory, filling out paperwork, and possibly tasking sales workers with the buying of more supplies.
Education
Phlebotomy
Medical Career Training
Bedford08.2020
High School Diploma -
Northwest High School
Justin, TX06.2016
Skills
- Customer Service (5 years)
- Sales
- Cash Handling
- Leadership
- Phlebotomy
- Venipuncture
- Patient Care
- Vital Signs
- Data Entry
- Microsoft Word
- Emails
- Microsoft Excel
- Interviewing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Specialist
Chewy
08.2021 - 02.2024
Customer Service Representative
American Specialty Health
12.2019 - 05.2021
Lead Sales Associate
Walmart
10.2016 - 02.2018
Phlebotomy
Medical Career Training
High School Diploma -
Northwest High School