Latricia Hunt Holly
Fort Worth,TX
Summary
Reliable highly motivated professional with a unique blend of telecommunication, transportation dispatch, clerical, and customer service skills. Results and detailed oriented individual who works well with a team or independently, well versed in conflict resolution and problem solving. Professional and knowledgeable office clerk and Dispatcher offering several years of experience in administrative support, customer service and logistic support. Desires to positively affect productivity and efficiency of prospective employer/company.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Assistant Manager
Live Wicks
Arlington, TX
04.2023 - 05.2024
- Execute assigned tasks and make timely decisions in fast-paced work environment.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Trained, oversaw, and mentored new team members to strengthen performance and job expert.
- Set up and activated customer accounts to maintain QA satisfaction levels
- Documented conversations with customers to track requests, problems, and solutions
- Evaluated customer account information to assess current issues and determine potential solutions
- Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained accurate records of all event details, including contracts, invoices, and client communications, to ensure smooth operations and facilitate future reference.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Developed post-event reports to determine effectiveness of each event.
Administrative Assistant
Select Milk Producers
10.2022 - 10.2023
- Liaised with customers, management, and Vice Presidents, to better understand needs within the company.
- Provided primary customer support to internal and external customers in fast-pace
- Assisted customers by answering questions and fulfilling requests.
- Provided assistance on projects, ordered all supplies, while preparing board rooms for meetings.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Arranged business travel for management, arranged meetings.
- Greeted recipients, delivered packages, parcels and acquired proper signatures for all deliveries.
- Reported customer questions, issues, complaints to management.
- Responded to over 50+ daily caller requests.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Handled incoming calls and emails from customers
- Documented all changes in company computer tracking system.
- Delivered exceptional customer service to individuals contacting company for support and assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Transportation/Dispatcher Coordinator
Arlington Abandoned Vehicle
07.2019 - 12.2021
- Dispatched and monitored Tarrant County and surrounding counties
- Monitored congestion and incident information using GIS ( Geographical Information System), police services, traffic management systems.
- Completed routes smoothly to maximize productivity and minimize delays.
- Followed all set procedures for operations and safety with every shift
- Worked efficiently to strengthen team operations
- Operated wrecker and emergency trucks on flexible schedule and in all kinds of weather
- Utilized customer feedback to improve customer service.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Coordinated dispatching of [10] drivers to accomplish daily delivery and pick-up requirements.
- Monitored vehicle locations to coordinate timely arrivals.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained updated and detailed records of calls in physical and electronic database.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Dispatch Supervisor/ Profess. MotorCoach Operator
Greyhound
02.2018 - 06.2020
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Entered and maintained data in Computer Aided Dispatch System ( CAD).
- Directed all dispatching, routing, and tracking of multiple fleet vehicles.
- Evaluated and adjusted over multiple routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Resolved interpersonal conflicts by listening, finding common ground, and building relationships
- Recognized by management for providing exceptional customer service
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Maintained contact with units on assignment to deliver further assistance and support when needed
Education
Continuing Education Currently - Human Services/HIT
TSTC
Sweetwater, United StatesHighly Qualified Paraprofessional - Teacher Education, Multiple Levels
Sweetwater ISD/ Region 14 Education
Sweetwater, United States08.2020
GED -
Adult Education
Abilene, United States02.1995
Skills
- Effective team leader
- Transportation coordination
- Transportation management systems
- Transportation logistics
- Dispatch planning
- Conflict resolution
- Proficient in Microsoft software
- Clerical
- Strong interpersonal skills
- Conflict resolution
- Data entry
- Detail-oriented
- Documentation
- GIS
- Team leader
- Logistics
- Real-time
- Record keeping
- Safety
- Time management
- Credit card processing
- Report preparation
- Inbound and Outbound Calling
- Order Fulfillment
- Multi-line phone talent
- Stocking and replenishing
- Retail store support
- Creative problem solving
- Good listening skills
- Professional telephone demeanor
- Route dispatch
- Keyholder experience
- Money handling abilities
- Updating logs
- Verifying coverage
- Routing orders
- Closing tickets
- Maintaining call metrics
- Dispatching field personnel
- Prioritizing calls
- Work order entry
- Telephone etiquette
- Call center environments
- Team collaboration
- Relationship building
- Documentation and paperwork
Certification
- AP - Administrative Professional
- Certified Commerical Driver License (CDL) Class A
- Certified TABC Certification
- Transportation Safety Certification
Timeline
Assistant Manager
Live Wicks
04.2023 - 05.2024
Administrative Assistant
Select Milk Producers
10.2022 - 10.2023
Transportation/Dispatcher Coordinator
Arlington Abandoned Vehicle
07.2019 - 12.2021
Dispatch Supervisor/ Profess. MotorCoach Operator
Greyhound
02.2018 - 06.2020
Continuing Education Currently - Human Services/HIT
TSTC
Highly Qualified Paraprofessional - Teacher Education, Multiple Levels
Sweetwater ISD/ Region 14 Education
GED -
Adult Education