Latricia Kasumu
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Meal /Office Clerk
Daniel K. Inouye Elementary School
08.2022 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, End of Day reports, employee and family reimbursements, and End of Month statements.
- Monitored student behavior and implemented corrective actions.
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
Customer Service Representative
Walmart
01.2018 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Manager
Sprint
01.2015 - 05.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Health Insurance Representative
Humana
09.2013 - 01.2015
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Production Specialist
Quiktrip Kitchens
04.2009 - 05.2013
- Delivered quality products with effective use of control procedures and good inspection skills.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
- Documented deviations in procedures or appearance on production batch sheets for management review.
- Sealed, labeled and transferred completed containers to pallets for efficient shipping.
Education
GED -
Dekalb Technical College
Tucker, GASkills
- Bookkeeping Support
- Business Correspondence
- Sorting and Labeling
- Staff Management
- Word Processing
- Database Entry
- Credit and Cash Transactions
- Money Handling
- Verbal and Written Communication
- Accounts Payable and Receivable
- Customer Relations
Timeline
Meal /Office Clerk
Daniel K. Inouye Elementary School
08.2022 - 11.2023
Customer Service Representative
Walmart
01.2018 - 11.2020
Customer Service Manager
Sprint
01.2015 - 05.2017
Health Insurance Representative
Humana
09.2013 - 01.2015
Production Specialist
Quiktrip Kitchens
04.2009 - 05.2013
GED -
Dekalb Technical College
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