Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Latricia Kelly

Crandall

Summary

A seasoned Operations Supervisor with a proven track record at Golden Operating Corp, I excel in enhancing productivity and customer satisfaction through effective operations management and team leadership. Skilled in inventory coordination and staff training, I've successfully implemented quality control systems, reducing errors by over 30%, and fostered a positive work environment to decrease turnover.

Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Dynamic individual with hands-on experience in Restaurant Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Golden Operating Corp
07.1998 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • P&L
  • Payroll
  • Inventory
  • Hiring & Training
  • Schedules
  • Conduct Meeting

Education

GED -

Kimball High
Dallas, TX

Skills

  • Operations management
  • Staff supervision
  • Team Training
  • Employee development
  • Inventory coordination
  • Management
  • Incident reporting
  • Budgeting and cost control strategies
  • Multitasking and organization
  • Team leadership
  • Decision-making
  • Data entry
  • Customer service
  • Microsoft office
  • Coaching and mentoring
  • Workflow planning
  • Relationship building
  • Staff training
  • Inventory management
  • Scheduling
  • Handling complaints
  • Documentation and recordkeeping
  • Phone and email etiquette
  • Payroll and budgeting
  • Facilities maintenance

Certification

  • Advanced Excel and Analytics, Essential Skills for Today's Workplace– LinkedIn Learning.
  • Microsoft Office Specialist (MOS) - Microsoft.
  • Customer Service Specialist (CSS) – HDI.

Languages

English
Full Professional

Timeline

Operations Supervisor

Golden Operating Corp
07.1998 - Current

GED -

Kimball High

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Latricia Kelly