Summary
Overview
Work History
Education
Skills
Timeline
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Latricia Patton

Bella Vista

Summary

Dynamic Lead Customer Service Representative at HJC with a proven track record in complaint handling and team training. Enhanced customer satisfaction through effective issue resolution and personalized service. Recognized for strong multitasking abilities and maintaining professionalism under pressure, consistently achieving performance targets while fostering positive client relationships.

Overview

17
17
years of professional experience

Work History

Lead Customer Service Representative

HJC
05.2008 - Current
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Reviewed associate performance to identify training needs.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.

Education

Associate of Arts -

NWACC
Bentonville
05-2012

Skills

  • Complaint handling
  • Team member training
  • Work prioritization
  • Call management
  • Customer complaint resolution
  • Customer support
  • Willingness to lead
  • Order processing
  • Attention to detail
  • Multitasking and organization
  • Positive and friendly
  • Team training and leadership
  • Calm and professional under pressure
  • Understanding customer needs

Timeline

Lead Customer Service Representative

HJC
05.2008 - Current

Associate of Arts -

NWACC

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Latricia Patton