Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latricia Person

Richmond,VA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

12
12
years of professional experience

Work History

General Manager

Tropical Smoothie Cafe
09.2021 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Pizza Hut
10.2013 - 09.2021
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Developed and implemented strategies to increase sales and profitability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.

Education

South University
Glen Allen, VA

Skills

  • Loss Prevention
  • Schedule Management
  • Workflow Planning
  • P&L Management
  • Customer Retention
  • Quality Management
  • Leadership and Team Building
  • Budget Analysis
  • Purchasing and Planning
  • Performance Evaluations
  • Training and Development
  • Inventory Control
  • Staff Motivation
  • Customer Relations
  • Labor Cost Controls
  • Team Player
  • Staffing

Timeline

General Manager

Tropical Smoothie Cafe
09.2021 - Current

General Manager

Pizza Hut
10.2013 - 09.2021

South University

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Latricia Person