Latricia Reed
Altoona,IA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
Work History
Assistant Manger
Kum & Go
Clive, IA
02.2023 - Current
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Supervised cash drawer balances and deposits of store receipts.
Case Coordinator
Progressive
DesMoines, IA
02.2021 - 03.2023
- Coordinated communication between multiple agencies, including families, doctors, car rentals, etc.
- Verify payment.
- Participated in weekly team meetings to share updates about current cases.
- Acted as an advocate for clients during meetings with other professionals or agencies.
- Tracked case progress using data analysis tools such as spreadsheets or databases.
- Completed patient follow-up services, data collection, and clinical monitoring and liaised with primary health care providers to deliver coordinated care to patients.
- Met clerical needs by making phone calls, replying to emails and data entry.
Data Entry Clerk
Wells Fargo
Des Moines, IA
09.2019 - 03.2020
- I made use of specialized software applications relevant to the job role.
- Collaborated with other departments to identify and resolve issues.
- Prepared summaries of daily work completed for review by supervisors.
- followed up with customers to ensure their issue was resolved.
Education
Some College (No Degree) - Communications
Saint Paul College - A Community And Technical College
Saint Paul, MNSkills
- Operations Management
- Product and service knowledge
- Task Delegation
- Employee Scheduling
- Project Management
- Staff Supervision
- Team motivation
- Workload Management
- de-escalation
Timeline
Assistant Manger
Kum & Go
02.2023 - Current
Case Coordinator
Progressive
02.2021 - 03.2023
Data Entry Clerk
Wells Fargo
09.2019 - 03.2020
Some College (No Degree) - Communications
Saint Paul College - A Community And Technical College
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