Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latricia Rodgers

Jersey City,NJ

Summary

Proven track record in enhancing visitor and customer satisfaction, notably with Hudson County Parks Dept, by leveraging exceptional customer service and safety awareness. Excelled in roles requiring meticulous cleaning, sanitation, and grounds maintenance, achieving significant improvements in operational efficiency and safety protocols. Demonstrated strong communication and conflict resolution skills, contributing to a positive and inclusive environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Park Attendent

Hudson County Parks Dept
Jersey City, NJ
06.2023 - 12.2023
  • Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
  • Educated visitors on park rules and regulations, fostering a safe environment for all guests.
  • Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
  • Increased park safety by regularly inspecting equipment and reporting any issues promptly.

Security Officer

Total Security Management
184 Livingston Ave.
07.2022 - 09.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Concierge

Adamas Building Services
Rutherford, NJ
11.2021 - 07.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Public Partnership

Nursing Group
Chelsea, MA
10.2022 - 03.2023

Private nurse for patient, bathing patient, washing patient clothes, preparing meals for patient, cleaning house, and escorting patient to scheduled doctor visits

Cargo Handler

FedEx Ground
Jersey City, NJ
11.2018 - 05.2020
  • Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
  • Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
  • Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
  • Enhanced cargo handling efficiency by implementing streamlined processes and procedures.

Education

English

Saint Peter's University
Jersey City, NJ

Diploma -

James J Ferris High School
Jersey City, NJ
06.1994

Skills

  • Cleaning and sanitation
  • Safety awareness
  • Grounds Maintenance
  • Cash handling proficiency

Certification

Certified nurse assistant

Timeline

Park Attendent

Hudson County Parks Dept
06.2023 - 12.2023

Public Partnership

Nursing Group
10.2022 - 03.2023

Security Officer

Total Security Management
07.2022 - 09.2023

Concierge

Adamas Building Services
11.2021 - 07.2023

Cargo Handler

FedEx Ground
11.2018 - 05.2020

English

Saint Peter's University

Diploma -

James J Ferris High School
Latricia Rodgers