Latricia Siggers

Coordinate chiropractic care for Veteran in the community,

• Verified and updated clinical records.
• Mailed patient appointment letters.
• Scheduled appointments for patients at community chiropractic offices.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Completed and filed financial documentation for accounting purposes.
• Build rapport with chiropractic offices in the community to ensure veteran have care
• Verified proper ICD-9 coding on claims.
• Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
• Researched and followed up on denied insurance claims.

• Carried out day-day-day duties accurately and efficiently.
• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.
• Used Epic to schedule appointments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Explained plans for treatment
• Balanced deposits and credit card payments each day.
• Worked with patients to understand needs and provide excellent service.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

• Responded to correspondence from insurance companies.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
• Used administrative guidelines as resource or to answer questions when processing medical claims.
• Reported policy changes and company conditions affecting customer satisfaction.
• Presented insurance options to customers in order to close sales on new policies.
• Educated customers about billing, payment processing and support policies and procedures.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Promptly responded to inquiries and requests from prospective customers.