Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

LATRICIA SMITH

Fairburn,GA

Summary

Dynamic front desk professional with extensive experience at Marriott, excelling in customer service and office organization. Recognized for enhancing guest satisfaction through efficient check-in processes and strong relationship building. Proven ability to manage high-volume calls and cash handling, while fostering team collaboration and maintaining a welcoming environment.

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Diligent adimistration with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Southern Crescent Family Pratice
07.2024 - 03.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Lead Security Screener

Culpepper & Associates Security Services
09.2022 - 07.2024
  • Enhanced overall security by implementing effective screening procedures and protocols.
  • Collaborated with team members to ensure consistent application of security measures across all checkpoints.
  • Provided exceptional customer service, addressing passenger concerns while maintaining a focus on safety and efficiency.
  • Streamlined security processes for faster passenger flow and improved satisfaction rates.
  • Fostered positive workplace relationships among team members, promoting collaboration and effective communication to achieve shared goals.
  • Identified potential risks by staying informed on current security trends and emerging threats.
  • Utilized advanced technology tools for efficient and precise detection of prohibited items in passengers'' belongings.
  • Coordinated with law enforcement agencies when necessary, ensuring swift response to any incidents or breaches.
  • Assisted in training new staff members on security procedures, ensuring a high level of competency and preparedness.

Front Desk Receptionist

Marriott
01.2020 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

Associate of Arts - Business Administration

Atlanta Metropolitan State College
Atlanta, GA
12-2026

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Office organization
  • Filing
  • Office administration
  • Word processing
  • Customer assistance and interaction
  • Microsoft office
  • Relationship building

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Front Desk Receptionist

Southern Crescent Family Pratice
07.2024 - 03.2025

Lead Security Screener

Culpepper & Associates Security Services
09.2022 - 07.2024

Front Desk Receptionist

Marriott
01.2020 - 08.2022

Associate of Arts - Business Administration

Atlanta Metropolitan State College
LATRICIA SMITH