Latricia Warbington
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Advisor
Concentrix
03.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Associate
Walmart
08.2017 - 02.2022
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma -
Wossman High School
Skills
- Live Chat Support
- Account Updating
- CRM Software
- Microsoft PowerPoint
- Customer Service
- Microsoft Outlook
- Call Center Experience
- Technical Support
Timeline
Advisor
Concentrix
03.2022 - 12.2023
Associate
Walmart
08.2017 - 02.2022
High School Diploma -
Wossman High School