Summary
Work History
Education
Achievements
SoftwareDeveloper

Latricia Wood

Video Solution Specialist
Boise,ID

Summary

Reliable Customer Care Associate with strong background helping customers with diverse needs. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Work History

Customer Care Associate

DIRECTV/AT&T
Boise, ID
04.2016 - Current
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
  • Documented and detailed calls and complaints using call center's CRM database
  • Responded to over 50 customers per day focusing on customer satisfaction

Technical Solutions Representative

Hewlett Packard /Google Fiber
Boise, ID
08.2013 - 01.2016
  • Responsible for answering over 50 customer calls per day regarding customer inquiries about media and internet services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Documented and detailed calls and complaints using call center's CRM database
  • Assisted over 50 customers per day focusing on customer satisfaction

Education

Associate of Arts - Business Management

Palm Beach Community College
Boca Raton, FL
06.1992

Achievements

  • Licensed Mortgage Loan Originator -
  • NMLS #2082563358 Approved in the State of Idaho effective 4/11/24

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Latricia WoodVideo Solution Specialist