Latriece Diego, MBA
Jamaica,USA
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
H&R Block
11.2023 - 04.2024
- Managed daily activities and huddles to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals while communicating essential information
- Onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that allowed organization to promote the value of H&R Block
- Executed and held all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
Teaching Assistant, Level I
NYC Department of Education
05.2022 - 10.2023
- Managed continued student learning along the continuum, established by the absent full-time teacher
- The responsibilities may include, but are not limited to: Lesson Planning
- Worked alongside students diagnosed with an Emotional Disturbance, Intellectual Disability, a Speech and Language Impairment, Autism, or other health impairments
Airport Operations, Flight Coordinator
DO & CO
03.2022 - 12.2022
- Accountable for overseeing the loading of new outbound catering and the offloading of the inbound old catering
- Managed aircraft galley checks and truck checks to ensure a flight has been correctly serviced
- Liaised closely with international airline partners ensuring that the assigned flights were delivered efficiently and according to client’s requirements
COVID-19 Vaccination Sites, Patient Registration Administrator
Wyckoff Heights Medical Center
06.2021 - 12.2021
- Front-line Revenue Cycle Team Member responsible for insurance verification on all patients back-logged data for COVID-19 vaccinations, doses 1 and 2
- Managed performance for financial clearance for 60+ back-logged regurgitations while performing financial clearance for claim processing by data collection; collecting and recording necessary information such as proper insurance, payor plan choice, managed care, Medicare/Medicaid and insurance authorization/billing
TeleHealth’s Vaccination Sites, Patient Registration Administrator
Rapid Reliable Testing/Ambulnz, LLC
01.2021 - 04.2021
- Managed the completion of check-in/ registration process in proprietary systems according to requisition form; accurately entering all pertinent patient information, making sure ID matches requisition form
- Followed established policies and procedures for quality control performance and documentation, while identifying problems which may adversely affect test performance or reporting of test results and takes appropriate action including supervisor notification
- Managed the completion of check-out/ discharge process according to guidelines by the CDC; providing patients with their next appointment as indicated on the Vaccination Registration Card
Data Processing & Performance Analyst, Hybrid
Brinks Global Services U.S.
08.2020 - 03.2020
- Worked closely and objectively with other department personnel to obtain system/process data in support of consolidated performance development using longitudinal studies
- Managed data entry/data management at large scale using SAP Business Objects and Microsoft Business Intelligence (Power BI)
- Assisted in the execution, implementation and monitoring of process improvement initiatives and performance metrics
Project Coordinator
The HCI Group
06.2019 - 09.2019
- Company Overview: Healthcare IT Consulting
- Managed resources through software, including Deputy and Concur, during a month-long Go-Live project for EPIC EMR (Electronic Medical Record) implementations across the South Bronx
- Supported a successful delivery of a large scale, highly complex project while managing over 300+ At the Elbow (ATE) support and end-users
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed logistics such as arranging transportation for ATE support personnel and securing hotel and travel accommodations
- The position also consisted of scheduling ATE support to appropriately staff hospital departments based off client needs and workflows while being able to directly coach and mentor employees on their performance
- Healthcare IT Consulting
Emergency Management, Project Coordinator
Mount Sinai Health System
10.2016 - 02.2017
- Authored, developed, and implemented 18,000+ copies of an educational Train-the-trainer booklet for all 116 dialysis centers’ staff through North HELP Coalition to be presented publicly by MRC (The Medical Reserve Corps)
- Created, implemented and tracked surveys utilizing Survey Monkey software to identify baseline gaps and needs, which helped to create HVA/EOP guidance documents for the use by all MMTPs, NYC metro area
- Managed administrative and program management support to program and healthcare partner staff and clinicians, including tracking grant deliverable due dates, following up with healthcare partners to ensure timely submission of contract grants, and reviewing grant backup documentation as needed
- Coordinated all program meetings, and meeting minutes while maintaining deadlines
- Managed program calendar and scheduling, including monitor progress on grant-funded activities/grant requirements and facilitate spend-down/reconciliation of grant funds
Education
MBA - Healthcare Services & Risk Management, Emergency Management
Metropolitan College of New York (MCNY)
New York, NYMBA - General Management
Metropolitan College of New York (MCNY)
New York, NYB.S. - Marketing, International Business
Johnson & Wales University (JWU)
Miami, FLA.S. - Fashion Merchandising
Johnson & Wales University (JWU)
Miami, FLSkills
- Excel (Pivot Tables, VLOOKUP, IF-statements)
- Database Querying
- Tableau
- HIPAA
- Medical terminology
- Analysis of aging reports
- Healthcare accounting and revenue cycle
- Healthcare data analysis
- Insurance claims processing (HMO, PPO, Medicare, Medicaid and others)
- Office management
Certification
- Certified Associate in Healthcare Information Management Systems (CAHIMS), 08/21, 06/27
- Incident Command System, 100, 200, 300, 700, 800
- National Institute of Health: Plain Language, 2023
- EPIC, Cadence, ADT, CPOE, HIM, 2019
- EcW, 2021
- AllScripts, 2021
Timeline
Office Manager
H&R Block
11.2023 - 04.2024
Teaching Assistant, Level I
NYC Department of Education
05.2022 - 10.2023
Airport Operations, Flight Coordinator
DO & CO
03.2022 - 12.2022
COVID-19 Vaccination Sites, Patient Registration Administrator
Wyckoff Heights Medical Center
06.2021 - 12.2021
TeleHealth’s Vaccination Sites, Patient Registration Administrator
Rapid Reliable Testing/Ambulnz, LLC
01.2021 - 04.2021
Data Processing & Performance Analyst, Hybrid
Brinks Global Services U.S.
08.2020 - 03.2020
Project Coordinator
The HCI Group
06.2019 - 09.2019
Emergency Management, Project Coordinator
Mount Sinai Health System
10.2016 - 02.2017
MBA - General Management
Metropolitan College of New York (MCNY)
B.S. - Marketing, International Business
Johnson & Wales University (JWU)
A.S. - Fashion Merchandising
Johnson & Wales University (JWU)
MBA - Healthcare Services & Risk Management, Emergency Management
Metropolitan College of New York (MCNY)
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