Latrina Griffin
East Saint Louis,IL
Summary
Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement.
Overview
16
16
years of professional experience
Work History
Assistant Front Office Manager
Westin Saint Louis
Saint Louis, MO
01.2023 - 05.2024
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Created reports related to guest feedback surveys and service quality metrics.
- Maintained accurate records of all transactions for accounting purposes.
- Provided leadership by setting an example for other employees to follow.
- Responded promptly to customer inquiries via telephone or email.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Assisted guests with reservations changes or cancellations as needed.
- Implemented new technology systems designed to improve efficiency of operations.
- Resolved billing discrepancies in a timely manner.
- Participated in recruitment activities such as interviewing potential candidates.
- Developed strategies for improving customer satisfaction ratings.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Maintained accurate records of guest accounts using property management system.
Registered Nurse
All Staff Nursing
Fairview Heights, IL
09.2018 - 06.2022
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Assisted physicians during examinations or surgical procedures.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Developed educational materials for use in teaching sessions with patients or their families.
- Provided emotional support and comfort to families during difficult times.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Actively participated in quality improvement initiatives within the department.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Performed triage assessments of walk-in patients in a clinic setting.
- Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
Registered Nurse
Washington University School of Medicine
Saint Louis, MO
10.2014 - 04.2021
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Assisted physicians during examinations or surgical procedures.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Actively participated in quality improvement initiatives within the department.
- Provided emotional support and comfort to families during difficult times.
- Developed educational materials for use in teaching sessions with patients or their families.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
- Performed triage assessments of walk-in patients in a clinic setting.
- Participated in multidisciplinary team meetings to discuss patient care plans.
Administrative Assistant
Robert Half
Saint Louis, MO
02.2008 - 11.2013
- Updated contact lists regularly when changes occur in employee status or contact information.
- Compiled data from various sources into organized reports for review by management team.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors and provided general information about the company.
- Facilitated communication between different departments within the organization.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Developed and maintained filing systems for confidential documents and records.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Conducted research on various topics as requested by management.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
Education
Bachelor of Science - Nursing Administration
Southwestern Illinois College
Belleville, IL05-2009
Skills
- Complaint Handling
- Front Desk Operations
- Staff Supervision
- Revenue management
- Guest Relations Management
- Workflow Optimization
- Cash Handling Accuracy
- Sales Support
- Quickbooks
- Property Management Systems
- Employee Management
- Operations Management
- Inventory Oversight
- Staff Training and Development
- Wound Care
- Critical Care
- Data Collection
- Nursing staff leadership
- Diabetes management
- Appointment Scheduling
- Healthcare billing
- Medical Recordkeeping
- Infectious disease control
- Case Management
- Unit Administration
- Emergency Response
- Medical assessment
Timeline
Assistant Front Office Manager
Westin Saint Louis
01.2023 - 05.2024
Registered Nurse
All Staff Nursing
09.2018 - 06.2022
Registered Nurse
Washington University School of Medicine
10.2014 - 04.2021
Administrative Assistant
Robert Half
02.2008 - 11.2013
Bachelor of Science - Nursing Administration
Southwestern Illinois College
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