Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

LaTrina Hayeshopson

Vallejo,CA

Summary

Dynamic Training Manager with a proven track record at McDonald's, specializing in program optimization and employee development. Expert in coaching and mentoring, I successfully implemented personalized growth plans, enhancing team performance and engagement. Committed to fostering a positive work environment while driving productivity improvements and achieving service excellence.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

46
46
years of professional experience

Work History

Training Manager

Jnk/ Mcdonalds
01.2023 - 04.2025
  • Empowered employees to take charge of their career trajectories through personalized growth plans developed in partnership with their supervisors.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Implemented new learning strategies depending upon employees' skill levels.

Phillys Best Cheesesteak

Own Business
06.2020 - 12.2022
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Recruited, hired, mentored and trained [Number] staff on business procedures, policies, duties and customer care methods.
  • Fostered a positive work environment that supported employee engagement and retention.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

General Manager

McDonald's Restaurant
09.1979 - 01.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Education

Chabot College
Hayward, CA

Skills

  • New hire on-boarding
  • New employee training
  • Program optimization
  • Coaching and mentoring
  • Exceptional communicator
  • Classroom instruction
  • Customer service
  • Productivity improvement
  • Personal development sessions

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Languages

English

Timeline

Training Manager

Jnk/ Mcdonalds
01.2023 - 04.2025

Phillys Best Cheesesteak

Own Business
06.2020 - 12.2022

General Manager

McDonald's Restaurant
09.1979 - 01.2019

Chabot College

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