Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latrina Miller

Decatur,GA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking aproactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Driver

Fantastic 5 Transportation
04.2023 - 10.2024
  • Drove safely in various weather and road conditions to avoid accidents.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Customer Service Representative

Alorica
07.2019 - 02.2023
  • Handles customer service inquiries and problems via telephone, internet, webchat or written correspondence
  • Maintains and updates customer information as necessary
  • Engages, consults, and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools, and resources to help guide the members along a clear path to care
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service
  • Utilizes all relevant information to effectively influence member engagement
  • Takes immediate action when confronted with a problem or made aware of a situation

Driver

Little Tots Academy
01.2016 - 09.2021
  • Operated on an assigned route transporting passenger to and from designated locations and stops, as well as related activities in a safe and timely manner
  • Responsible for ensuring that safety is a priority, and that the highest quality of customer care was provided to customers
  • Transported customers through city and freeway traffic in a safe and prudent manner, in accordance with all cities, county, state and federal laws, as well as company rules and policies
  • Strong ability to organize and coordinate route and route priorities to maintain the most efficient and productive process
  • Maintained the interior and exterior of the bus in a cleaned and cared for state
  • Ensured the appropriate maintenance of the bus was being scheduled and completed
  • Completed daily inspection log at the beginning of each trip and turned in form when completed
  • Maintain a positive attitude which supports team performance and productivity
  • Followed all relevant traffic laws and safety regulations.

Customer Service Concierge

Marylin Lil Angels
10.2012 - 12.2016
  • Stocked, collected inventory counts and maintained a safe and clean environment
  • Provided quality cleanliness of bathrooms, offices, and kitchen areas
  • Handle calls effectively, ensuring that the appropriate information is exchanged in a way that both you and the caller understand
  • Improved team morale by providing constructive feedback and celebrating successes together as a group.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Call Center Representative

Verizon Wireless
06.2009 - 07.2013
  • Ability to make over 300 outbound calls any day to the customer base
  • Excellent skills in providing product/service-related information and selling it over the phone
  • Good experience in receiving inbound calls from customers
  • Ability to handle software on a data entry level
  • Ability to keep customer grievance and other information noted to follow them later
  • Quick learner about products and services

Education

High School Diploma -

Mcnair High School
Atlanta, GA
05-2003

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-solving abilities
  • Conflict Resolution
  • Call center experience
  • Computer Proficiency
  • Punctual and Reliable
  • Patience and understanding
  • Active Listening

Timeline

Driver

Fantastic 5 Transportation
04.2023 - 10.2024

Customer Service Representative

Alorica
07.2019 - 02.2023

Driver

Little Tots Academy
01.2016 - 09.2021

Customer Service Concierge

Marylin Lil Angels
10.2012 - 12.2016

Call Center Representative

Verizon Wireless
06.2009 - 07.2013

High School Diploma -

Mcnair High School

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Latrina Miller