Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

LATRINA WILLIAMS

Vicksburg,US

Summary

Overall morale and productivity are boosted by experience in policy development and staff management procedures. Recognized on a regular basis for outstanding performance and contributions to the apple's industry's success. Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines. Excellent troubleshooting and iOS knowledge. Effectively troubleshoots and resolves issues on its own. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Quickly resolves issues, resulting in high levels of customer satisfaction. Dedicated to learning, growing, and succeeding in teleperformanceEnhances system performance by analyzing and correcting various hardware and software issues..

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Care Representative

TTEC
Greenwood, CO
05.2024 - Current
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Built sustainable relationships of trust through open communication with customers.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Gathered customer feedback to suggest improvements for products and services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Maintained client confidentiality according to HIPAA regulations at all times.

Bail Bond Agent

Pugh's Bail Bonding Company
Laurel, MS
10.2021 - Current
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone
  • Verified the defendant's appearance in court and followed their movements
  • Confirmed that the defendants had appeared in court in person
  • Provided excellent customer service by being prompt, accurate, and courteous
  • Kept an eye on things
  • Received payments and posted them to loan accounts
  • Helped defendants get out of jail by paying bonds and submitting documents to the court
  • Was successful in achieving proper compliance and accurate executive reporting
  • Tracked down, detained, and reported suspects to authorities for failures to appear in court
  • Used my skills and knowledge to track down customers with past due accounts
  • Got better
  • Completed basic information verification and processed financial aid documents
  • Paid bonds and filed documents with the court that allowed defendants to be released from custody
  • Was in charge of document preparation, financial models, and presentations
  • Made a decision
  • Followed all company and regulatory security and audit procedures
  • Answered customer phone calls anytime of the day/night to assist customers
  • Kept track of everything.

Tier 1 Tech Support

Teleperformance
Salt Lake City, UT
12.2022 - 11.2023
  • Worked closely with customers and phones users to provide solutions to operations issues via phone, email, live chat, and web teleconference
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems
  • Described possible issues solutions to customers to aid in problem resolution
  • Multi-tasked by searching data bases, conversing with team leads and other departments, and taking notes all while providing world-class phone service to clients
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action
  • Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
  • Was successful in resolving client concerns by taking ownership of their problems, actively listening, being empathetic, and utilizing personal knowledge and databases.

Tax Assistant

Pro tax
Vicksburg, MS
01.2018 - 04.2021
  • Assisted by answering phones, responding to guest inquiries, and providing information
  • Used discretion and good judgment when it came to using company materials and supplies
  • Provided support and mentoring to new team members as they learned various navigational duties, such as answering calls and helping customers
  • Had professional interactions with customers, peers, and manger, which aided in the development of clear communication and active listening skills
  • Independent field audits and investigations of income tax returns were conducted to verify information provided
  • Collected taxes, tracked payment plans, and gave delinquent taxpayers deadlines
  • Management recognized me for providing outstanding customer service
  • Kept track of everything
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone
  • Provided each customer with exceptional service by listening to their concerns and answering their questions
  • Kept an eye on things
  • Kept up-to-date contact information for each case under review
  • Resolved product issue through consumer testing
  • Documented and resolved customers issues which led to satisfaction survey.

Education

Child Development - Associate of Applied Science -

Hinds Community College - Vicksburg Campus
01.2021

High School Diploma -

Penn Foster
01.2020

Skills

  • Application support
  • Desktop support
  • Communications
  • Relationship development
  • Problem resolution
  • Technical issues analysis
  • MS Office
  • Customer service
  • Cash Management
  • Credit card payment processing
  • Payments Processing
  • Professionalism
  • Goal Setting
  • Written Communication
  • Active Listening

Languages

english
Full Professional

Certification

  • BAIL License 07/2021

Timeline

Customer Care Representative

TTEC
05.2024 - Current

Tier 1 Tech Support

Teleperformance
12.2022 - 11.2023

Bail Bond Agent

Pugh's Bail Bonding Company
10.2021 - Current

Tax Assistant

Pro tax
01.2018 - 04.2021

Child Development - Associate of Applied Science -

Hinds Community College - Vicksburg Campus

High School Diploma -

Penn Foster

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LATRINA WILLIAMS