Latrineisha Moore

Work History

J, Hotel Lincoln

04.2023 - Current

Set positive tone for entire dining experience as first point of contact for incoming guests.
Letting reservations know through open table when rooftop is closed for events or any updates
Seated customers in timely manner by managing reservations and waitlists skillfully.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Bussed and reset tables to keep dining room and work areas clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Food Rocket

03.2022 - 03.2023

Applied strong leadership talents and problem-solving skills to maintain team of over 30 employees efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Receive and store orders from vendors with products for Dark store
Responsible for inventory control and accuracy
Maintained compliance with company policies, objectives, and communication goals.
Resolving conflict within warehouse
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Buyk

01.2022 - 03.2022

Supervise and develop store team -building rapport with staff
Build schedules weekly- reviewing time sheets and payroll using Paylocity, making sure budget is met
Monitoring expiration dates maintaining fresh perishables for customers
Track and accept supply loads while confirming waybills and invoices
First hand customer and employee support -making sure deliveries are on time
Conflict resolution
Checking KPI'S on Metabase, making sure team is aware of goals that are being met and not met
Picked, packed, and delivered over 100 orders on shift.

Apple

08.2019 - 12.2021

Received promotion from Sales specialist to Operations specialist within 5 months of employment due to dedication in all areas providing technical, operational, and customer support daily
Count, receive, return, and run inventory -ensure all product discrepancies are reconciled -create warehouse shipment returns
Trusted to work without close supervision communicating and updating team on important information
Follow safety protocols while conducting healthy workflows
Reset store visuals during new product
Customer facing
Helped meet changing demands by recommending improvements to business systems or procedures

Vosges Haut, Chocolat, O'Hare

06.2012 - 08.2019

Excelled to supervisor role within one year of being employed with company starting as part time member
Created weekly schedules while managing payroll- monitoring call offs and time off request using
Paylocity
Ensured Boutique was opened and closed properly following protocol -delegating task to keep house clean.
Made sure to set and meet boutique sales quotas by having innovated weekly contest, resulting in profits surpassing goal by 110% for 6 months
Connected with employees leading individuals to success -providing constructive feedback and coaching -Hire and train new staff
Help resolve customer and employees concerns and disputes -reporting issues promptly to higher management if needed
Cash handling - including bank stops, deposits, and counting cash drawers in AM/PM

SUBWAY®Restaurants

03.2009 - 06.2012

Promoted within 6 months of employment, due to agility and efficiency
First shift- supervised other staff during scheduled shifts
Ensured all AM/PM task were completed including sanitation, sweeping, mopping, and disinfection of food preparation surfaces
Performed money counts with cashiers and addressed all discrepancies -made bank runs to stock coins and cash and dropping off deposits
Resolved customer dissatisfaction while reporting to upper management
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.