Latrinity Lawrence
Fort Worth
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
15
15
years of professional experience
Work History
Supervisor | Nutrition Aid
Presbyterian Village North
04.2018 - 05.2022
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Team Lead Trainer
Jersey Mike's Subs
05.2016 - 10.2018
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Server Supervisor
Craker Barrel
03.2017 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Cook's Assistant
La Madeleine
04.2015 - 12.2016
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Placed orders to restock items before supplies ran out.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
Cook
Anne's Nursing Home
05.2013 - 03.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Associate
Salvation Army Family Store
03.2013 - 07.2015
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Event Staff Member
Cowboys Stadium
09.2009 - 02.2013
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Oversaw event operations to keep running smoothly.
Shift Leader
Gideon Toal Management Services
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Unloaded packages with care and placed in proper staging area, on truck days food shipment.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes on shipment scheduled truck days .
- Played key role in emergency response efforts, quickly adapting unloading truck inventory & placed them in designated area according to dates. FIFO
Education
High School Diploma -
James Bowie High School
Arlington,Tx06.2009
Skills
- Problem-solving
- Positive attitude
- Team Member Training
- Order Accuracy
- Menu Memorization
- Inventory counts
- Attention to detail
- Customer focus
Timeline
Shift Leader
Gideon Toal Management Services
04.2023 - Current
Supervisor | Nutrition Aid
Presbyterian Village North
04.2018 - 05.2022
Server Supervisor
Craker Barrel
03.2017 - 01.2019
Team Lead Trainer
Jersey Mike's Subs
05.2016 - 10.2018
Cook's Assistant
La Madeleine
04.2015 - 12.2016
Cook
Anne's Nursing Home
05.2013 - 03.2014
Associate
Salvation Army Family Store
03.2013 - 07.2015
Event Staff Member
Cowboys Stadium
09.2009 - 02.2013
High School Diploma -
James Bowie High School
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