Latrisa Williams

Responsible for reviewing all contracts for accuracy prior to execution, submissions and corrections into HUD's Public and Indian Housing Information Center PIC) system, processing all HAP and URP's to housing providers, other agencies and participants on a bi-monthly basis, the ability to interpret Housing Assistance Payments and answer landlord questions, interpretation of guidelines and procedures; and preparation of correspondence and reports including MTW initiatives reporting.

• Performs administrative work to determine continuing eligibility for Housing Choice Voucher program participants
• Responsible for accurately receiving and processing incoming and outgoing portability
• Performing annual and interim certifications
• Maintaining participants files for portability and HCV caseloads, negotiating and preparing HAP contracts conducting briefings
• Managing the waiting list using preference points and purging when needed
• Performs related duties as required.
• Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
• Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
• Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
• Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
• Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Onboarded new employees with training and new hire documentation.

• Build and maintain safety and security of the residents
• Work cooperatively with the Judge, Court staff, Attorney, Litigants, Witnesses, and other visitors of the Court
• Process and release inmates per Judge, Magistrate or via Early Release process
• Excel within a service – oriented company, demonstrating a talent for communicating effectively with residents, the public and law enforcement
• Strong computer and typing skills, positive attitude and willing to work as a team, demonstrating an ability to get along with others, with the ability to quickly develop any areas that are lacking
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the residents of the facility
• Listen attentively to caller needs to ensure a positive customer experience
• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

• Contact applicants and certifies eligibility for program recipients according to Federal and local program guidelines
• Brief eligible applicants on housing program requirements, and regulations
• Perform calculations of medical expenses, day care, assets and all sources of income
• Calculate tenant rent payments and housing assistance payments, and processes interim and annual re-certifications as required
• Oversees move-in and annual inspections pursuant to Housing Quality Standards between tenant, and landlord and inspector, and coordinates re-inspections of failed units
• Prepare and send out annual recertification packets to tenants and annual recertification letters.