Latrise Morrison
Kansas City
Summary
Adept at managing sensitive information and streamlining office operations, I excelled in roles at the Social Security Administration and AFGE Local 1336. My expertise in customer service and complex problem-solving, coupled with a knack for meticulous organization, significantly enhanced efficiency. Mentored new hires, showcasing leadership and communication prowess.
Overview
36
36
years of professional experience
Work History
AFGE Local 1336 Secretary
American Federation of Government Employees L-1336
09.2008 - 02.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing grievance files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled all aspects of travel planning, from booking flights and hotels to managing registrations, vouchers, and ground transportation.
- Scheduled and coordinated monthly meetings, ensuring timely notifications to members.
- Recorded detailed notes during meetings and distributed copies to the Executive Board.
- Maintained accurate records of meetings, travel, and training sessions.
Legal Administrative Specialist-Benefit Authorizer
Social Security Administration, SSA
05.1989 - 12.2021
- Adjudicated entitlement and non-entitlement decisions for Retirement, Survivor, and Medicare benefits following Social Security Administration's established rules and regulations.
- Readjusted and updated beneficiary records, ensuring accuracy and compliance with established regulations.
- Examined returned materials for additional investigation or action, ensuring accuracy and thoroughness in the review process.
- Responded to inquiries from the public, employees, management, attorneys, and district offices to resolve issues through telephone, written communication, and computer system inputs.
- Interpreted and applied procedures, guides, and source documents accurately to address specified problems or discrepancies.
- Reviewed and corrected inconsistencies in the master beneficiary record (MBR) to ensure accurate and timely payments.
- Resolved alerts and exceptions from unprocessed inputs, updating the MBR accordingly.
- Analyzed beneficiary payment records to identify and rectify overpayments or underpayments, ensuring accurate notifications and adjustments.
- Answered the National 800 number, addressing inquiries about benefits and general Social Security information.
- Scheduled appointments for claim filing and referred callers to appropriate agencies.
- Updated beneficiary records, including changes of address, marital status, direct deposit, and earnings, and communicated with attorneys, healthcare providers, and other representatives on behalf of beneficiaries.
- Mentored new hires in the role of Legal Administrative Specialist, ensuring a smooth transition into their duties.
- Detected potential fraud and liaised with beneficiaries or District Offices to document cases and decide on appropriate actions or referrals to the Office of Inspector General.
- Operated remotely from March 2020 until retirement in December 2021, ensuring seamless continuation of benefit authorization processes.
Education
High School Diploma -
Sumner Academy of Arts And Sciences
Kansas CityNo Degree -
University of Kansas
Lawrence, KSSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Complex Problem-solving
- Multi-line phone systems
Timeline
AFGE Local 1336 Secretary
American Federation of Government Employees L-1336
09.2008 - 02.2025
Legal Administrative Specialist-Benefit Authorizer
Social Security Administration, SSA
05.1989 - 12.2021
High School Diploma -
Sumner Academy of Arts And Sciences
No Degree -
University of Kansas
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