Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
AdministrativeAssistant

Latrisha Chapman

Smyrna,TN

Summary

Career Summary Extraordinary Customer Service professional with over 10 years of experience in call center, retail, and hospitality environments providing excellent communication, fostering continuous improvement, and developing innovative concepts. Successfully demonstrating the innate ability to strategically manage multiple tasks simultaneously under stringent deadlines as an individual or in a team atmosphere. Owners | CEO | Trisha’s All-Stars | Lavergne, TN 2012 - 2015 Dedicated Owner and sole operator of a prestigious Infant Toddler Center with experience working with infants, toddlers, preschoolers, and young children in a licensed early childhood setting. Implemented developmentally appropriate lessons and activities for children 6-weeks to 5 years old while maintaining a comforting and loving classroom environment. An advocate of language and literacy development that allows students to boldly convey their ideas, thoughts, and feelings through speech, writing, and reading. Strong executive function with a focus on the development of skills necessary for learning, such as self-regulation, attentiveness, and perseverance. Extensive knowledge of the social, emotional, and creative needs of children with the provisions of an attractive, well- kept, and safe classroom that explores the imagination.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Lifestance Health
10.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Working off of CC Client System
  • Executed record filing system to improve document organization and management.
  • Scheduled followups/ Intakes client appointments Working off Advanced MD/Vsee for Telehealth Appointments
  • Greeting and checking-in/out patients in a courteous manner; including going over explanation of benefits, collection of co-payments/deductibles/co-insurance, balances etc.
  • patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more
  • Provide patients with initial intake paperwork and evaluate paperwork after completion
  • Answering emails and patient messages via patient portal
  • Managing Electric patient forms
  • Assisting in Billing and Collections issues for the clients

Administrative Assistant

Ray Of Hope Counseling Services
06.2020 - 10.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled Followup and Intakes for client appointments.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Called to collect on past due/current accounts
  • Worked on Advanced MD and Telehealth platform
  • Handled client correspondence with therapist
  • Work hand and Hand with Therapist and what they needed done

Hostess

The Diner Nashville
01.2018 - 01.2019
  • Warmly and graciously greet all guests upon arrival, continuously providing an exceptional brand experience for patrons through the highest level of product knowledge, hospitality, and customer service
  • Knowledgeable of food options and vividly described them to guests to allow them to make informed decisions
  • Partnered with Hospitality staff members ensuring a remarkable experience with well-coordinated staffing, 100% customer satisfaction, and memorable events
  • Demonstrated the innate ability to work independently or collaboratively in a demanding work environment completing complex or necessary assignments while providing outstanding customer service
  • Pioneered and implemented customized private functions to adequately accommodate large groups ranging from 20 - 40 individuals, such as business conferences, sales presentations, wedding parties, and charitable events
  • Strategically championed 20+ inbound and outbound calls daily from customers to confirm, coordinate, or cancel restaurant reservations.

Lead Hostess

Bavarian Bierhaus
01.2017 - 01.2018
  • Welcomed all customers as they entered the establishment with a friendly greeting discovering the customer's needs through active listening skills and providing appropriate solutions
  • Served as a leader to other hosts/hostess in achieving customer satisfaction, quality service, 100% compliance, policies, and procedures while exceeding restaurant goals
  • Exceeded all guest expectations by providing outstanding customer service when greeting, seating, presenting menus, and informing guests of current specials
  • Fostered an accommodating environment for patrons by providing a memorable and hospitable experience of fun and extraordinary customer service
  • Achieved over 95% guest satisfaction by ensuring all guests receive immediate attention, correct orders, and remained knowledgeable of services and products.

Customer Service Representative | Cashier

McDonald’s Corporation
01.2015 - 01.2017
  • Operated a cash register tendering multiple forms of payment while ensuring the customer experience is friendly and efficient throughout the checkout process
  • Welcomed all customers as they entered the store with a friendly greeting discovering the customer's needs through active listening skills and providing appropriate solutions
  • Offered a warm greeting and complementary products for upselling and add-on sales opportunities for customers
  • Accomplished basic preparation of food by following proper sanitation, safety guidelines, regulations, and standards
  • Displayed a solid track record of achievements leading and driving business operational improvements in a multi-facet diverse environment.

Crew Member

Wal-Mart Corporation
01.2003 - 01.2015
  • Operated registers, processed credit card transactions, prepared nightly deposits, and recorded inventory
  • Interacted with a high-volume of customers in a fast-paced multi-facet environment, ensuring all their retail shopping needs were met
  • Effectively resolved customer complaints by identifying the root-cause problems, implementing innovative solutions, and expediting the appropriate adjustments.

Office Manager | Tax Professional

Jackson Hewitt Tax Service, Inc
01.2001 - 01.2009
  • Impactful leader with an unyielding commitment to leading and driving operational improvements
  • Championed two offices comprised of high-performance teams while delivering an advanced level of quality and customer service
  • Supervised the day- to-day sales obtaining the highest level of profitability for the store resulting in multiple locations exceeding annual revenue
  • Displayed an integral role in sustaining client relationships by preparing and reviewing business and individual tax returns.

Education

High School Diploma -

Maplewood High School

Skills

  • Customer Satisfaction Data Entry Time Management Phone Etiquette Customer Experience Retail Sales Visual
  • Merchandising Inventory Management Cross-Functional Teamwork Thought Leadership Organizational Skills Ethical
  • Interpersonal Skills Analytical Root-Cause Problem-Solving Troubleshooting Training & Development Quality Assurance
  • Microsoft Office Suite Collaboration Critical Thinking Upselling Sales Management Agile Project Management Analysis
  • Appointment Coordination
  • Database and Client Management Systems
  • Strong Organizational Skills
  • Prior knowledge of OSHA/HIPAA
  • Experience with EMR/EHR
  • Proficiency is Microsoft 360 and Teams
  • Ability to work independently and as a team member
  • Strong communication skills, both written and verbal
  • Ability to multi-task
  • Ease with Computers and Technology

Personal Information

Title:

Timeline

Administrative Assistant

Lifestance Health
10.2021 - Current

Administrative Assistant

Ray Of Hope Counseling Services
06.2020 - 10.2021

Hostess

The Diner Nashville
01.2018 - 01.2019

Lead Hostess

Bavarian Bierhaus
01.2017 - 01.2018

Customer Service Representative | Cashier

McDonald’s Corporation
01.2015 - 01.2017

Crew Member

Wal-Mart Corporation
01.2003 - 01.2015

Office Manager | Tax Professional

Jackson Hewitt Tax Service, Inc
01.2001 - 01.2009

High School Diploma -

Maplewood High School
Latrisha Chapman