Latrisha Greene
Browns Summit,NC
Summary
Hardworking and reliable employee with extensive background operating cash registers and providing excellent customer service. Highly organized, proactive and punctual. Is successful in teaching junior employees how to maximize performance. Enthusiastic, with hands-on experience in payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
6
6
years of professional experience
Work History
Sales Associate
Kohl's
10.2023 - Current
- Greeting customers and answered any questions they had about the store's products and services
- Processed returns and exchanges of merchandise in accordance with store policies
- Conducted price checks for special orders or discounts as requested by customers
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier/Customer Service
Food Lion
09.2021 - 03.2023
- Collects payments and makes change for customers who pay cash
- Bags purchases as needed
- Provides a positive customer experience with friendly and courteous service
- Counts cash at the beginning and end of their shift.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier/Customer Service
Food Lion
08.2018 - 09.2020
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree - Social Work
University of North Carolina At Charlotte
High school diploma -
Northern Guilford High School
Greensboro, NC06.2018
Skills
- Customer service
- Retail Sales
- Communication Skills
- Organizational Skills
- Customer Service
- POS
- Teamwork and Collaboration
- Listening Skills
- Problem-solving skills
- Cash handling
- Reliable and punctual
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Kohl's
10.2023 - Current
Cashier/Customer Service
Food Lion
09.2021 - 03.2023
Cashier/Customer Service
Food Lion
08.2018 - 09.2020
No Degree - Social Work
University of North Carolina At Charlotte
High school diploma -
Northern Guilford High School
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