Latrisha Lee
Memphis,TN
Summary
Proactive Fast Food Manager with extensive experience in employee training, customer satisfaction, and operations management. Proven success in implementing efficient service strategies, maintaining high sanitation standards, and resolving complaints effectively. Skilled in food preparation, safety compliance, and fostering customer loyalty.
Professional in food service industry, bringing valuable management experience and results-driven approach. Known for fostering team collaboration and adapting to dynamic needs. Expertise in customer service and operational efficiency, ensuring consistent high standards and reliability.
Experienced with overseeing fast food operations, ensuring smooth daily functions and customer satisfaction. Utilizes strong leadership to manage staff and optimize workflows. Knowledge of inventory control and cost management to support profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fast Food Manager
Krystal's Restaurant
04.2019 - 06.2023
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Caregiver
Forever Home
03.2017 - 03.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Medical Assistant - Medical Assistant
High Tech Institute
Memphis, TN04-2009
High School Diploma -
Booker T Washington High School
Memphis, TN05-2005
Skills
- Health and Safety Regulations
- Operations Management
- Food Preparation
- Food Safety Compliance
- Complaint resolution
- Customer Engagement
- Employee Scheduling
- Sanitation Standards
- Customer loyalty
Accomplishments
- Reduced employee turnover by [Number]% by creating and implementing a no-cost incentive program.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 6 staff members.
- Increased sales by 60% while reducing food costs by 8%, leading to a $3000 net profit in the last two years.
.
- Supervised team of 6 staff members.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
fork lift license
2023-2029
Languages
English
Full Professional
Timeline
Fast Food Manager
Krystal's Restaurant
04.2019 - 06.2023
Caregiver
Forever Home
03.2017 - 03.2023
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Medical Assistant - Medical Assistant
High Tech Institute
High School Diploma -
Booker T Washington High School
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