Latrisha Nixon
Granada Hills,California
Summary
I am a dedicated professional with strong skills in customer service, time management, and trend analysis. I excel at troubleshooting issues and have a solid history of building positive relationships and surpassing targets. With several years of experience in customer service, I'm well-prepared to tackle any team requirement or customer challenge that comes my way. I communicate with a positive and upbeat demeanor and have a highly organized approach, consistently enhancing customer satisfaction and winning back lost clients. My training in regulations and best practices supports my expertise in this field. As a resourceful Customer Support Specialist, I am known for my high productivity and ability to complete tasks efficiently. I have specialized skills in problem-solving, customer relationship management, and technical support. My strengths in communication, empathy, and adaptability enable me to provide exceptional service and support to customers. I am committed to using these abilities to boost customer satisfaction and contribute to business success while fostering effective solutions.
Overview
22
22
years of professional experience
Work History
Residential Technician
Atlas recovery center
Porter Ranch, CA
10.2023 - 03.2024
- Provided individual and group counseling to individuals struggling with addiction.
- Conducted assessments to evaluate patient's mental health and substance use history.
- Created educational materials and facilitated seminars for the purpose of educating patients about the dangers of drug abuse.
- Monitored client progress through regular meetings and documentation of any changes in behavior or attitude.
- Collaborated with other professionals, such as psychiatrists, social workers, psychologists, probation officers., to ensure comprehensive care for clients.
- Maintained accurate records of patient information according to agency guidelines.
- Participated in staff development activities to stay current on best practices in the field.
- Facilitated support groups that focus on helping individuals recover from addiction issues.
- Performed crisis intervention when necessary by responding to emergencies involving clients who are experiencing an acute psychiatric episode or exhibiting destructive behaviors due to substance abuse.
- Supported and counseled clients with drug and alcohol addiction.
- Identified problem areas impacting participants' ability to successfully complete treatment.
Care Coordinator
Regal Medical group
Northridge, California
11.2021 - 09.2022
- Protected patient data with a secure records management system
- Handled escalated calls to resolve customer service, product, and delivery issues
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Navigated multiple computer systems and utilized search tools to find information
- Documented all call information according to standard operating policies and procedures
- Satisfied customer concerns by independently identifying and implementing solutions
Leasing Consultant
Strategies
Los Angeles, Ca
08.2017 - 04.2019
- Overcame objections and accurately processed required paperwork
- Connected with prospective leads via telephone, email and in-person
- Improved customer relations, networking and promotional strategies to achieve ambitious sales targets
- Showcased residences with virtual and in-person tours to highlight features and benefits
- Distributed flyers and posted listings online to advertise new and vacant properties
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs
- Investigated complaints from tenants and resolved issues
- Conducted termination of leases for non-compliant tenants
- Scheduled maintenance and repairs for properties as required
- Engaged community members through special events and one-on-one support
- Informed tenants and property owners regarding taxes and lease expiration dates
- Implemented policies and procedures to minimize violations
- Collected rent, deposits and advance after signing contracts
Licensed Cosmetologist
Los Angeles, California
06.2002 - 06.2002
- Minimized infection risk by keeping stations and tools clean and sanitized
- Kept full schedule of appointments by earning repeat business and marketing services to capture new customers
- Helped customers improve hair health and appearance with better products and routines
- Cross-sold and upsold company products and services to increase revenue
- Fitted, trimmed and styled hairpieces
- Handled hair maintenance needs using expertise in washing, cutting and styling hair
- Attracted potential customers by marketing products and services
- Demonstrated and explained cosmetic use to customers
- Waxed, tweezed and threaded hair to achieve desired eyebrow looks for clients
- Promoted and sold extensions, wigs and hairpieces to clients
- Assisted clients with scalp conditions by administering medication and recommending additional treatment
Education
Associate of Science - Medical Laboratory Technology
College of The Canyons
Valencia, CA01-2026
Medical Billing -
Kaplan College
Panorama city, hills06.2014
Some College (No Degree) - General Studies
Los Angeles Mission College
Sylmar, CASkills
- Client transportation
- Strong communication
- MS Word
- Documentation
- Compassionate communication
- Customer service
- Care plan adherence
- Problem-solving
- HIPAA compliance
- Scheduling
- Consistent supervision
- Records Management
- Therapeutic supervision
- Suicide risk assessments
- Medication Administration
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Account updating
- Administrative Support
- Customer Service
- Medical terminology knowledge
- Typing 35 WPM
- Computer Proficiency
- Microsoft PowerPoint, Excel, and Word
Languages
english, Native
Timeline
Residential Technician
Atlas recovery center
10.2023 - 03.2024
Care Coordinator
Regal Medical group
11.2021 - 09.2022
Leasing Consultant
Strategies
08.2017 - 04.2019
Licensed Cosmetologist
06.2002 - 06.2002
Associate of Science - Medical Laboratory Technology
College of The Canyons
Medical Billing -
Kaplan College
Some College (No Degree) - General Studies
Los Angeles Mission College
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