Latrisha Whitehead
Mount Holly,NC
Summary
Certified and safe Agile and Scrum Master with over 20 years of experience in the IT industry. Specializes in retail banking, financial services, and human capital domains. Skilled in serving as a Scrum Master, IT program/project manager, and business/system analyst. Proficient in working as a product owner within a scaled agile environment. Well-versed in industry-recognized project management disciplines, including waterfall, agile, and SDLC methodologies for software development projects. Possesses strong problem-solving and analytical abilities, enabling successful management of multiple projects simultaneously. Demonstrates excellent interpersonal skills and capacity to collaborate effectively across all levels of an organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
VP, PRODUCT MANAGEMENT
Moody’s Investor Services
07.2021 - Current
- Responsibilities: align technical strategy with business goals, manage generative ai initiatives, led the launched product management platform, empower the team to improve efficiencies and meet product delivery by utilizing performance metrics, responsible for product governance and maturity standards, facilitate cross functional collaboration across products and tools, Oversaw the implementation of fullstory metrics and dashboards which resulted in application efficiencies and improved customer satisfaction
Lead IT Program Manager
TIAA
03.2012 - 06.2021
- Accomplishments: managed tiaas first poc cloud implementation across multiple functional areas in 2014, managed the successful implementation of tiaa first digital analytics systems and digital transformation program, Responsibilities: responsible for backlog refinement and prioritization, facilitate sprint planning, daily scrums and sprint retrospectives, ensure the team adheres to the definition of done set during planning, managed $20m budget for digital metrics and analytics team creating forecast and allocations to ensure projects are completed on-time and within budget, define and develop key performance indicators that provide insight and direction to business partners, responsible for the management of the project requirements across multiple functional areas driving plan development, resource allocation, task interdependency, and tracking progress, provide recommendations to ux team in an effort to create more effective user interfaces, utilized agile scrum and sprint development methodologies to reduce deployment time & cost, drive process improvement through visio flowcharts, sharepoint collaboration, and analytics reporting tools
BI Developer/Technical Analyst
Wachovia a Wells Fargo Company
09.2010 - 03.2012
- Responsibilities: provided production support and maintenance, researched and troubleshot data issues, designed, documented and assisted with execution of esi (executive information system) dashboard/on-line reporting framework for financial products ie
- Iras, annuities, retirement plans, life insurance and asset management, designed and developed operational reports, dashboards using oracle bi tool v
- 10.1.3.4 to support business operations, worked with Architect/database administrator to tune and troubleshoot queries, worked with business analyst to translate business requirements into technical specs for reporting solutions, performed unit and functional testing in support of backend development, managed reporting deliverables for monthly release schedule
Senior Business Analyst/Business Intelligence Analyst
20th Century Fox
09.2008 - 09.2010
- Responsibilities: analyzed and documented business and functional requirements with the technical detail necessary for implementation of advanced analytics and reports, communicated effectively with clients to identify needs and evaluate alternative business solutions, maintained project tasks and schedules using project planning management tool, designed, developed and implemented standard project management office documentation across functional groups to support business strategies, developed and executed test scripts for web apps, new data flows, etl logic and report requirements to prevent post production bugs and need for patches to production environments, provided user support and training on micro-strategy enterprise Reports, created and validated advanced mstr reports covering sales, inventory, shipments and ac neilson analysis, defined users and user groups with a custom-level data access to prevent data breaches(security)
BI Developer/Business Analyst
Wachovia
10.2007 - 09.2008
- Responsibilities: due to accomplishment achieved recruited back in 2010-2012 see more recent experience for relevant responsibilities
Project Manager/Business Analyst
Hewitt Associates
01.2004 - 10.2007
- Responsibilities: Managed small projects and offshore resources focused on human resource reporting, performed qa activities, testing and developed integrated system/reporting uat scripts/plans to support report development, created ad-hoc queries and reviewed/tuned user peoplesoft queries to support clients, tested and validated etl via sql and analysis of documentation to ensure data accuracy in development environments, translated requirements into technical specifications for development team, trained service center, client and client team smes for ongoing support, manage security and configuration for end users, acted as liaison between technology and business partners
Business Systems Analyst/Security Administrator
Administrative Office of the Courts
11.2000 - 12.2003
- Responsibilities: security administration; set up mainframe racf ids within financial management System, criminal and civil infractions systems for new users, backed up lan and provided daily, weekly and monthly tapes, tested program changes, updates and financial management system and Civil Infraction System to ensure accuracy of data
Education
M.B.A. -
Pfeiffer University
01.1999
B.A. / Business Management -
North Carolina State University
01.1995
Skills
- Data-driven decision-making
- Cross Functional Leadership
- Product Roadmapping
- Product marketing
- Product Portfolio Management
- Product Training
- Product Launches
- Product Lifecycle Management
- Teamwork and Collaboration
- Adaptability and Flexibility
Certification
- SQL Server Administration, Wake Technical Community College, 2001
- Certified Scrum Master, CSM, Scrum Alliance, 2012
- Certified Scrum Product Owner, CSPO, Scrum Alliance, 2012
- Certified SAFE 5 Practitioner, Scaled Agile, 2020-2021
- Certified SAFE 5 Product Owner/Product Management, Scaled Agile, 2020-2021
Toolsskills
- Jira/jira align
- Microsoft suite
- Fullstory
- Power bi
- Qualtrics xm
- Agile and scrum methodologies
- Informatica
- Customer feedback analysis
- Data analysis
- Harness/split.io
- Micro strategy
- Oracle bi
- Alteryx
- Tableau
- Splunk
- Hadoop(hue)
Timeline
VP, PRODUCT MANAGEMENT
Moody’s Investor Services
07.2021 - Current
Lead IT Program Manager
TIAA
03.2012 - 06.2021
BI Developer/Technical Analyst
Wachovia a Wells Fargo Company
09.2010 - 03.2012
Senior Business Analyst/Business Intelligence Analyst
20th Century Fox
09.2008 - 09.2010
BI Developer/Business Analyst
Wachovia
10.2007 - 09.2008
Project Manager/Business Analyst
Hewitt Associates
01.2004 - 10.2007
Business Systems Analyst/Security Administrator
Administrative Office of the Courts
11.2000 - 12.2003
M.B.A. -
Pfeiffer University
B.A. / Business Management -
North Carolina State University
- SQL Server Administration, Wake Technical Community College, 2001
- Certified Scrum Master, CSM, Scrum Alliance, 2012
- Certified Scrum Product Owner, CSPO, Scrum Alliance, 2012
- Certified SAFE 5 Practitioner, Scaled Agile, 2020-2021
- Certified SAFE 5 Product Owner/Product Management, Scaled Agile, 2020-2021
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