Latrissa Campbell

Highly dedicated and results-driven financial and administrative professional with extensive experience supporting the mission of the Defense Finance and Accounting Service (DFAS). Recognized for exceptional leadership, outstanding customer service, and unwavering commitment to operational excellence. Proven ability to manage high-stakes tasks, including invoice processing, fiscal year-end closeouts, audit compliance, and complex financial reconciliations. Adept at stepping into leadership roles during critical periods, training and mentoring team members, and ensuring mission success under tight deadlines. A proactive team player with a keen eye for detail, strong analytical skills, and a passion for continuous improvement and service excellence.

• Recognized with multiple Special Act of Service awards for exceptional contributions to the Defense Finance and Accounting Service (DFAS), including during high-pressure fiscal year-end periods and urgent, high-value payment processing.
• Awarded for expertly handling 38 Certification of Funds (COF) requests during a busy fiscal year-end period, significantly aiding DFAS Columbus operations.
• Honored for processing and prioritizing over 60 invoices totaling $18.6 million under closing FY19 appropriation lines, demonstrating precision and urgency during year-end financial closure.
• Received commendation for customer support and teamwork in processing two urgent payments exceeding $2 million each to secure a crucial easement at Marine Corps Air Station Beaufort, SC. The effort helped prevent development threats and protected military training operations.
• Played a pivotal role in the successful processing of over 600 invoices totaling more than $80 million during FY17 year-end, helping to overcome system transition challenges (STARS to SABRS/DAI).
• Acknowledged for exceptional support of the Japan Devolution Project, attending after-hours meetings, processing complex vouchers, and training team members. This effort contributed to the certification of over 1,200 ADS vouchers and earned multiple E2E awards.
• Contributed to urgent processing of three mission-critical invoices totaling over $6 million for Special Operations Command, Pacific—averting work stoppage and maintaining mission continuity.
• Commended for outstanding support in transitioning Foreign Vendor ADS input from E-Commerce to Quality Control. Cleared a backlog of 45 invoices totaling $4.5 million in two weeks while maintaining a positive, professional attitude.

    •    Stepped into a leadership role during supervisor absences and team lead vacancies, successfully maintaining workflow continuity and team productivity.
    •    Led team operations by prioritizing assignments, mentoring peers, and promoting collaborative problem-solving during high-demand periods.
    •    Played a key role in onboarding and training new team members, ensuring consistent knowledge transfer and operational efficiency.
  •     Executed and monitored daily operations by generating essential morning reports and assigning tasks to align with team priorities and deadlines.

   •     Independently managed core responsibilities, consistently meeting or exceeding turnaround standards for ticket resolution and project completion.
⸻

    •    Delivered outstanding customer support by going above and beyond job scope, assisting with complex inquiries even outside primary areas of expertise.
    •    Recognized for excellent interpersonal communication and professional rapport with internal and external stakeholders.
    •    Drafted and communicated clear, concise updates and responses, helping to de-escalate concerns and foster trust with clients and colleagues.

• Spearheaded the timely resolution of customer inquiries, ensuring accurate information and a high level of satisfaction across diverse platforms.

⸻