Latrissia Sawyer

Assist in handling customer requests, training employees, implementing front end policies, assessing staff performance, and scheduling shifts. Provide customer servie to members and employees

Answer incoming and/or make outgoing calls to/from stakeholders, referral sources and new patients for the purpose of determining eligibility and scheduling new patient services within established time frames in a fast paced, high volume call center environment. Send out emergency pages and codes that are called in. Direct patients and others to desired places

Develop strong relationships with key clients, leading to long-term business growth and increased brand loyalty. Continue with client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities. Respond to customer feedback in professional and constructive way. Help develop strategic initiatives based upon company objectives aimed at accelerating growth. Make sure all customers are taken care of in a professional manner. Supervise staff with any needs from making schedule, to training