Latrita Adams
St. Louis,MO
Summary
Highly motivated individual with strong written and verbal communication skills and customer service experience seeking entry-level position.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Goldschmitt and Associates
03.2024 - 07.2024
- Ensure the efficient and accurate handling of inquiries in an inbound/outbound blended, highly productive call center environment, while meeting quality assurance and key performance and department procedure expectations
- Perform appropriate account updates/changes
- Counsel to and establish personalized repayment plans with policies and Federal and State regulations
- Ensure timely handling inbound messages or emails as outlined in department procedures while adhering to quality metrics
- Ensure efficient and accurate completion of customer applications to meet guideline based on department procedures
- Ensure the highest level of privacy and security to protect the client, their customers, and business partners, while providing excellent customer service.
Unit Secretary
BJC HealthCare
11.2021 - 02.2024
- Support clinical operations by providing customer service and clerical support
- Transcribe physician orders as appropriate with close attention to detail
- Notify appropriate nurse when STAT orders are written or when coordinating tests and procedures
- Communicates new orders to the healthcare team as appropriate
- Assist patients and visitors with completion of necessary forms.
Environmental Services
BJC HealthCare
02.2018 - 11.2021
- Clean patient rooms, restrooms, lounges, officers, corridors, walls, and windows daily or as scheduled
- Vacuum, sweep, mop, scrub and/or shine floors; replace paper and soap products in restrooms
- Operate various types of equipment and machinery including vacuums and floor scrubbers
- Collect and remove trash from the building each day
- Adhere to all infection control policies and procedures
- Report safety hazards to management
- All other duties as assigned.
Education
Pharmacy Technician Certification -
Everest College
01.2014
High School Diploma -
Sumner High School
05.2011
Skills
- Background in customer service with pharmacy, ICU & Critical Care experience Excellent written and communication skills (including medical terminology), fluent in data entry and data management (including medical scheduling & medical records), impeccable organization skills, strong work ethic, excellent time management skills, proficient in Microsoft Office, Outlook, and social media Ability to work in effectively in a team environment where flexibility and adaptability is key
Timeline
Customer Service Representative
Goldschmitt and Associates
03.2024 - 07.2024
Unit Secretary
BJC HealthCare
11.2021 - 02.2024
Environmental Services
BJC HealthCare
02.2018 - 11.2021
Pharmacy Technician Certification -
Everest College
High School Diploma -
Sumner High School