Latrivia Nance-Seidu
Las Vegas,Nevada
Summary
Professional with 25 years’ expertise in providing flawless customer service, focused on client solutions with the drive to deliver personalized world-class results. Skillful at building and maintaining business relationships through consistency and expert- level care. Exceptional success drives financial improvements and revenue increases for large practices.
Overview
12
12
years of professional experience
Work History
Practice Manager
P3 Health Partners Medical Group
10.2021 - 08.2023
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Promoted a positive work environment focused on continuity of care and customer satisfaction.
- Supervised team of 10-25 office personnel
- Communicated effectively with staff members, employing active listening and people skills.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Collaborated with Senior management team on initiatives that align with the organization’s mission, core values, and goals.
- Found creative solutions to foster positive work experience for staff members.
- Boosted staff morale by offering constructive feedback and specific direction; by conducting daily huddles and clearly defined expectations.
- Addressed and remedied all customer or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting, to include staff payroll.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Analyzed insurance and marketing data for improved strategies.
Practice Manager / Practice Supervisor
HealthCare Partners Nevada
09.2015 - 09.2021
- Recruitment, retention, and performance management
- Executed and managed continuous improvement programs.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Clinical operational planning implementation, control, and monitoring.
- Payroll processing
- Achieved personal goals, consistent with the company’s mission, vision, and core values.
- Maintained and enhanced intradepartmental and medical staff relationships.
Rooms Control
Green Valley Ranch Hotel and Spa
09.2014 - 09.2015
- Reviewed, tracked, and accommodated daily guest and group requests.
- Built an outstanding rapport across multiple departments, on multiple levels.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Familiarized myself with policies and procedures to uphold the company's integrity and establish a fair resolution for customer concerns.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Night Auditor/Manager
Green Valley Ranch Hotel and Spa
09.2012 - 08.2014
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Operational oversight of front desk, bell service, and valet personnel.
- Trained new staff members in customer service techniques and hotel operations.
- Analyzing and projecting guest needs to assist with operational decision-making.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Prepared daily, monthly, and yearly balance sheets for corporate offices.
- Coordinated with senior leadership to prioritize the needs of staff.
Guest Service Agent
Green Valley Ranch Hotel and Spa
01.2012 - 09.2012
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Bachelor of Professional Studies - Hospitality and Tourism
Roosevelt University
Skills
- Strategic Business Planning
- Financial Oversight
- Operations Management
- P&L Management
- Employee Development
- Recruitment and Hiring
Timeline
Practice Manager
P3 Health Partners Medical Group
10.2021 - 08.2023
Practice Manager / Practice Supervisor
HealthCare Partners Nevada
09.2015 - 09.2021
Rooms Control
Green Valley Ranch Hotel and Spa
09.2014 - 09.2015
Night Auditor/Manager
Green Valley Ranch Hotel and Spa
09.2012 - 08.2014
Guest Service Agent
Green Valley Ranch Hotel and Spa
01.2012 - 09.2012
Bachelor of Professional Studies - Hospitality and Tourism
Roosevelt University
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