Latrivia Nance-Seidu
Las Vegas,Nevada
Summary
Professional with 25 years’ expertise in providing flawless customer service, focused on client solutions with the drive to deliver personalized world-class results. Skillful at building and maintaining business relationships through consistency and expert- level care. Exceptional success drives financial improvements and revenue increases for large practices.
Overview
12
12
years of professional experience
Work History
Practice Manager
P3 Health Partners Medical Group
Las Vegas, NV
10.2021 - 08.2023
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Promoted a positive work environment focused on continuity of care and customer satisfaction.
- Supervised team of 10-25 office personnel
- Communicated effectively with staff members, employing active listening and people skills.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Collaborated with Senior management team on initiatives that align with the organization’s mission, core values, and goals.
- Found creative solutions to foster positive work experience for staff members.
- Boosted staff morale by offering constructive feedback and specific direction; by conducting daily huddles and clearly defined expectations.
- Addressed and remedied all customer or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting, to include staff payroll.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Analyzed insurance and marketing data for improved strategies.
Practice Manager / Practice Supervisor
HealthCare Partners Nevada
Las Vegas, NV
09.2015 - 09.2021
- Recruitment, retention, and performance management
- Executed and managed continuous improvement programs.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Clinical operational planning implementation, control, and monitoring.
- Payroll processing
- Achieved personal goals, consistent with the company’s mission, vision, and core values.
- Maintained and enhanced intradepartmental and medical staff relationships.
Rooms Control
Green Valley Ranch Hotel and Spa
Henderson, NV
09.2014 - 09.2015
- Reviewed, tracked, and accommodated daily guest and group requests.
- Built an outstanding rapport across multiple departments, on multiple levels.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Familiarized myself with policies and procedures to uphold the company's integrity and establish a fair resolution for customer concerns.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Night Auditor/Manager
Green Valley Ranch Hotel and Spa
Henderson, NV
09.2012 - 08.2014
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Operational oversight of front desk, bell service, and valet personnel.
- Trained new staff members in customer service techniques and hotel operations.
- Analyzing and projecting guest needs to assist with operational decision-making.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Prepared daily, monthly, and yearly balance sheets for corporate offices.
- Coordinated with senior leadership to prioritize the needs of staff.
Guest Service Agent
Green Valley Ranch Hotel and Spa
Henderson, NV
01.2012 - 09.2012
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Bachelor of Professional Studies - Hospitality and Tourism
Roosevelt University
Skills
- Strategic Business Planning
- Financial Oversight
- Operations Management
- P&L Management
- Employee Development
- Recruitment and Hiring
Timeline
Practice Manager
P3 Health Partners Medical Group
10.2021 - 08.2023
Practice Manager / Practice Supervisor
HealthCare Partners Nevada
09.2015 - 09.2021
Rooms Control
Green Valley Ranch Hotel and Spa
09.2014 - 09.2015
Night Auditor/Manager
Green Valley Ranch Hotel and Spa
09.2012 - 08.2014
Guest Service Agent
Green Valley Ranch Hotel and Spa
01.2012 - 09.2012
Bachelor of Professional Studies - Hospitality and Tourism
Roosevelt University