Latronda Diggs

• Participated in staff meetings and training to stay informed on policies and procedures.
• Enforced rules and regulations to maintain order and safety within facility.
• Planned and organized social and educational activities to promote community building and personal development among youth.
• Mediated conflict to provide safe and secure environment through policy and procedures.
• Supervised and mentored youth to promote safety and wellbeing.
• Assisted youth in handling tough situations to resolve problems.
• Fostered productive and supportive environment for academic and social success.
• Established consistent relationships with students to maintain professional boundaries.
• Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• Promoted positive relations between youth and staff.
• Conducted daily welfare checks and coordinated with facility staff to meet youth needs.
• Reviewing work performance of all staff assigned to units, meeting inventory needs such as supplies, clothing, materials, and equipment for units, and identifying training needs for all new personnel assigned to facility.
• Delegate and oversee shifts, assign postings to designated areas within facility, verify working hours of lower level employees via Time Clock Plus, critique report writings, review progress and injury reports prepared by staff, train lower level DJS employees.
• Evaluate job performance of lower level employees by completing their Employee Evaluation Plans, Provides advice and guidance to DJS Resident Advisors in observing and reacting to behavior of residents and suggests methods of de-escalating potentially harmful situations.
• Obtained informed consent to conduct personal interviews.
• Partnered with departmental managers and personnel to ascertain hiring needs and subsequently provide candidate recommendations.

Attends in-service training on topics, such as crisis prevention, suicide prevention, emergency medical treatments, and behavioral modification models, to maintain knowledge of childcare needs, counseling methods and trends in the juvenile justice field and to maintain certification, assess emergency and crisis situations, and makes appropriate contacts and referrals and provides interim emergency medical and other assistance until specialized assistance is available, and hold lower level staff accountable with progressive disciplinary actions when in violation of the standards of conduct.