LaTronda Tripplett
Clarksdale
Summary
Compassionate and dedicated professional with experience at Grace And Mercy, providing exceptional grooming assistance and emotional support. Proven ability to enhance client well-being through personalized care and effective communication. Skilled in housekeeping tasks and adept at building strong relationships, ensuring a positive and supportive environment for clients.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Grace And Mercy
02.2024 - 08.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
City Carrier Assistant
United States Post Office
02.2023 - 12.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Call Center Representative
Sitel
01.2021 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Coahoma County High School
Clarksdale, MS05-2006
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
Timeline
Personal Care Assistant
Grace And Mercy
02.2024 - 08.2025
City Carrier Assistant
United States Post Office
02.2023 - 12.2023
Call Center Representative
Sitel
01.2021 - 02.2023
Coahoma County High School
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