LaTronya Hughes
Pompano Beach,FL
Summary
Hardworking professional with 4 years of experience and a proven knowledge of back oe operations, administrative support and customer service. Aiming to leverage my abilities to successfully ll roles at your company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Five Below
01.2023 - 12.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Walgreens
08.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant ow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information.
CASHIER
Ace Hardware
10.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
CLERICAL OFFICE STAFF MEMBER
Deerfield Beach Middle School
05.2021 - 08.2021
- Improved workflow and used automated systems and technology. Scheduled appointments, maintaining calendars for personnel. Sorted and indexed correspondence, setting up and maintaining specialized ling systems. Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
RECEPTIONIST
Wayne Ferrell Architecture
06.2019 - 08.2019
- Prepared scale drawings and architectural designs, used computer-aided design and other tools. Prepared information regarding design, structure specifications, materials, color, equipment, estimated costs, and construction time. Prepared contract documents for building contractors. Engaged in preparing drawings and specification documents. Planned layouts of structural architectural projects. Designed environmentally sound structural upgrades to existing buildings, such as natural lighting systems, green roofs, or rainwater collection systems.
Education
High School -
Deerfield Beach High School
Deerfield Beach, FL06.2022
Skills
- POS system management
- Understanding Customer Needs
- Issue and Complaint Resolution
- Upselling Products and Services
- Interpretation and Translation Services
- Customer Account Management
- Science and Detail-Oriented
- Responding to Difficult Customers
- Customer Data Confidentiality
Certification
Entrepreneurship and Small Business (ESB)
Timeline
Customer Experience Manager
Five Below
01.2023 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
Walgreens
08.2022 - 01.2023
CASHIER
Ace Hardware
10.2021 - 05.2022
CLERICAL OFFICE STAFF MEMBER
Deerfield Beach Middle School
05.2021 - 08.2021
RECEPTIONIST
Wayne Ferrell Architecture
06.2019 - 08.2019
High School -
Deerfield Beach High School
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