Latroyia Taylor
Tacoma,WA
Summary
Personable Apartment Manager with expertise in contract and lease negotiation, tenant application review and rent collection and payment management. Offering 5 years of experience managing apartment community of 500 units. In-depth knowledge of property management, including financing and budgeting and marketing and leasing. Proficient in Yardi, knocks and Onsite applications.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Apartment Manager
The Glee Apartment
2019.01 - Current
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Prepared and processed lease and rental applications using knocks and Yardi.
- Managed property financial records by collecting rent from 250-500 tenants and reconciling monthly accounts payable and receivable.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Utilized social media, C.L, banners and signs to advertise vacant apartments.
- Communicated effectively with owners, residents, and on-site associates.
Assistant Property Manager
Park Place Senior Living -Cambridge Management
2021.07 - 2021.12
- Responsible for ensuring efficient operation of multi-family residential developments under direction of Property Manager
- Maintained all resident files in Real page
- Prepared and delivered legal documents
- Managed rent collections and payments
- Scheduled and directed all move-ins and move-outs
- Monitored maintenance staff
- Managed and resolved resident concerns
- Planned and directed resident functions and communications
- Implemented sales and marketing plans to maximize rental income and occupancy
- Presented monthly management reports including updates on administrative items, financial situation, and condition of property
- Interviewed, hired, trained, and performance managed onsite staff
- Responded to, investigated, and resolved all tenant concerns to achieve high level of customer service
- Monitored and ensured compliance with all rules of occupancy
- Hands-on management of operations and maintenance to preserve and increase value of residential properties ranging from 50 to 100 units.
Client Care Supervisor
Right Choice Home Care
2014.01 - 2019.01
- Managing complex calendars including scheduling and managing meetings and events
- Overseeing daily operations involving logistics, scheduling, resource/equipment planning, and staffing
- Maintaining system records to ensure accurate and timely information/documentation
- Communicating and interacting with customers via phone and email
- Coordinating leave administration and adapting to complex federal and state laws, right choice policies, as well as STD/LTD benefit policies
- Maintaining employee confidential information and managed employee exit interviews and paperwork
- Leading projects and working closely with other team members on improving existing processes, launching new endeavors, or developing existing tech programs and goals
- Acting as point of contact for assigned employees to provide new parent and case management services
- Responding to inquiries and addressing issues regarding maternity and/or parental bonding events and benefits available to employees, as well as adjusting employee plans to fit their needs.
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Recruiter/Talent Specialist
Upscale staffing
2014.01 - 2016.01
- Analyzing candidates resumes and cover letters
- Prescreening candidates via phone prior to in-person interview
- Supervising over 300 employees including hiring and terminating candidates in variety of positions
- Addressing client and employee complaints with strong communication and problem-solving skills
- Building relationships with diverse communities as well as maintaining vendor relationships via timely follow-ups
- Recruiting, developing, and organizing functional advisory PS council and providing excellent leadership
- Overseeing operation and maintenance of facilities and surrounding grounds to ensure safe and clean environment
- Running background checks, drug screenings, reference checks, and I-9 and W-4 verification
- Preparing various documents including applications, files, and skills testing
- Posting employment ads on sites including Monster, CareerBuilder, Work Source, Craigslist, Indeed, and Glassdoor
- Entering data into Impact system including email inquiries and company blurbs
- Assisting Branch Manager with special projects and events to develop partnerships with community.
Supervisor
Boys and Girls Club
2010.01 - 2012.12
- Supervising children of all ages and diverse backgrounds, and adapting to different personalities
- Coordinating daily operations including planning events and trips, and participating in physical education activities
- Building relationships with diverse communities including answering parent questions and/or concerns
- Advising on discipline reports and providing solutions/implementing behavioral strategies to ensure positive outcome
- Supervising new staff and assisting with office duties such as compelling payments and fees.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy
Education
Bachelor's - Business Management
University of Phoenix-Online Campus
Phoenix, AZ07.2024
Associate of Applied Science - Business Administration And Management
University of Phoenix Online Campus
Tempe, AZ06.2021
High school diploma or GED -
Insight School of Washington
Bellevue06.2014
Skills
- Proficient with Microsoft Windows
- Scheduling
- Troubleshooting
- Problem resolution
- Staffing
- Leadership and training
- Data implementation
- Customer service
- Business development
- Recruiting
- Fair Housing regulations
- Social media management
- Sales
- Google Suite
- Employee evaluation
- Negotiation
- Conflict management
- Documentation review
- LIHTC
- Section 8
- Google Docs
- Crew management
- Renovation
- Yardi, One Site and knocks
Certification
- CDL
- CDL B
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Property Manager
Park Place Senior Living -Cambridge Management
2021.07 - 2021.12
Apartment Manager
The Glee Apartment
2019.01 - Current
Client Care Supervisor
Right Choice Home Care
2014.01 - 2019.01
Recruiter/Talent Specialist
Upscale staffing
2014.01 - 2016.01
Supervisor
Boys and Girls Club
2010.01 - 2012.12
Bachelor's - Business Management
University of Phoenix-Online Campus
Associate of Applied Science - Business Administration And Management
University of Phoenix Online Campus
High school diploma or GED -
Insight School of Washington
- CDL
- CDL B
Similar Profiles
Mitchel MensahMitchel Mensah
Health Care Assistant at Glee Health CareHealth Care Assistant at Glee Health Care
Ray Anthony ComiaRay Anthony Comia
Volunteer at Xavier University Glee Club ConcertVolunteer at Xavier University Glee Club Concert
Madison WalkerMadison Walker
RDA at Glee Children’s DentistryRDA at Glee Children’s Dentistry